Rod Jones has been an exceptional leader and strategist in the South African GBS sector for the past 3 decades. He has traveled and shared his expert knowledge with many others across the African content and in the broader global GBS community. Rod is still as passionate as every about the power of a great contact centre strategy development and execution to ensure customer retention and growth. His innovative

Rod jones is the Contact Centre Guru. The term ‘guru’ may be used lightly in today’s world but Rod Jones truly lives up to it. By definition, a guru is someone more than a teacher, traditionally a reverential figure to the student, with the guru serving as a "counsellor, who helps mould values, shares experiential knowledge as much as literal knowledge, an exemplar in life, an inspirational source. I have known Rod for years and have attended a few of his Contact Centre seminars over the years as well as his MarsterClass. Rod Jones has just recently concluded an internal MasterClass for my team at eBucks to rave reviews from the attendees. I would strongly recommend Rod to any professional in the Contact Centre industry looking to take their Contact Centre to the next level.

Rod Jones has been an exceptional leader and strategist in the South African GBS sector for the past 3 decades. He has traveled and shared his expert knowledge with many others across the African content and in the broader global GBS community. Rod is still as passionate as every about the power of a great contact centre strategy development and execution to ensure customer retention and growth. His innovative

Rod jones is the Contact Centre Guru. The term ‘guru’ may be used lightly in today’s world but Rod Jones truly lives up to it. By definition, a guru is someone more than a teacher, traditionally a reverential figure to the student, with the guru serving as a "counsellor, who helps mould values, shares experiential knowledge as much as literal knowledge, an exemplar in life, an inspirational source. I have known Rod for years and have attended a few of his Contact Centre seminars over the years as well as his MarsterClass. Rod Jones has just recently concluded an internal MasterClass for my team at eBucks to rave reviews from the attendees. I would strongly recommend Rod to any professional in the Contact Centre industry looking to take their Contact Centre to the next level.

Rod Jones has been an exceptional leader and strategist in the South African GBS sector for the past 3 decades. He has traveled and shared his expert knowledge with many others across the African content and in the broader global GBS community. Rod is still as passionate as every about the power of a great contact centre strategy development and execution to ensure customer retention and growth. His innovative

Rod jones is the Contact Centre Guru. The term ‘guru’ may be used lightly in today’s world but Rod Jones truly lives up to it. By definition, a guru is someone more than a teacher, traditionally a reverential figure to the student, with the guru serving as a "counsellor, who helps mould values, shares experiential knowledge as much as literal knowledge, an exemplar in life, an inspirational source. I have known Rod for years and have attended a few of his Contact Centre seminars over the years as well as his MarsterClass. Rod Jones has just recently concluded an internal MasterClass for my team at eBucks to rave reviews from the attendees. I would strongly recommend Rod to any professional in the Contact Centre industry looking to take their Contact Centre to the next level.