Experience

ReAssure

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Aug 2017 - Present



First capital connect

• Revenue control officer

  • Aug 2011 - Aug 2017



The Change Group

• Foreign Exchange Sales Consultant

  • Nov 2010 - May 2011



Terravision-Terracafé-Lowcostparking

• customer service advisor

  • Apr 2008 - Oct 2010



Terravision, London Luton Airport

• Customer Service Assistant

  • Apr 2008 - May 2010

  I sold coach transfer tickets from Luton Airport to London. I wrote and filled in many reports and checked how many tickets were sold on board Ryan Air flights. Also I prepared the tickets to be taken by Ryan Air crew every day. For the last year I stepped up and took on some supervisor tasks including writing up the end-of-the-month sales reports, timesheets and banking. In addition I volunteered to interpret (when needed) for Luton Airport staff. I sold coach transfer tickets from Luton Airport to London. I wrote and filled in many reports and checked how many tickets were sold on board Ryan Air flights. Also I prepared the tickets to be taken by Ryan Air crew every day. For the last year I stepped up and took on some supervisor tasks including writing up the end-of-the-month sales reports, timesheets and banking. In addition I volunteered to interpret (when needed) for Luton Airport staff.



families in luton

• au pair

  • Sep 2005 - Mar 2008



the British School of Bucharest

• reception office worker

  • Sep 2004 - Aug 2005

  I worked as a PA to the head teacher, writing draft letters to different contacts and supporting her with many administration and secretarial tasks. Then I moved to the front office and reception team. I had many customer service tasks including being the first contact for prospective parents, business partners and other customers. My administration and secretarial tasks included: writing letters, e-mails and reports; filing; proofreading; ordering teaching materials; implementing the Dewey Decimals system to the school library and creating and implementing a new computerized inventory system for the school using Excel and Word.