Experience

EHR Concepts

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• EHR Concepts Consultant

  • May 2017 - Present

  •Develop optimization roll out plan for 29 ambulatory practices which are currently PCMH certified or seeking certification •Ensure practices are working as efficiently as possible to prepare for PCMH and other future incentive programs •Analyze current state of utilization and Access pain points •Review role based job functionality to assess, design, train, and implement new workflows •Configure and customize discoveries to enhance overall usage , ie workflow configurations, Orders configurations, Results configurations, system defaults, and Incorporate Quality Metrics •Build training plans, design job aids, and conduct training •Implement new processes and enhancements •Improve patient visit duration •Design custom client governance plan •Create 90-day review and “refresher” training Show less



Memorial Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Ambulatory Informatics Specialist Level III

  • Feb 2016 - May 2017

  •Perform activities that support the advancement of clinical practice with the use of technology. Maintain knowledge of electronic product features and capabilities and recommend future enhancement workflows •Maintain up to date knowledge of clinical informatics and related technology and software as it relates to clinical practice •Provide leadership in ensuring evidence based workflow and design are used in the evolution of the electronic medical record •Provide and manage data that assists in decision support and outcomes management in relation to MPS incentive measures, HEDIS and Meaningful Use criteria •Quickly and accurately troubleshoot issues related to Allscripts software and hardware, log service requests, and document all courses of action taken, acting as first tier support •Work closely with clinical staff and technical personnel to determine exact nature of problems, implement remedial procedures and educates end users to prevent future occurrences •Ensure that EHR education is properly documented, planned, communicated and executed. •Develop curriculum for clinical information and communication systems and provide education to current and new customers •Coach, mentor and provide at the elbow support for providers and members of the clinical team in gaining and maintaining competency in the use of the clinical information system •Develop and coordinate communication of future EHR change, upgrades and downtime to clinical customers •Visit ambulatory clinics on a routine basis, answering questions, training staff and physicians and gathering information on any issues in order to work with the IT support team and System Director to find resolutions •Work with clinic management, physician advisors and physician users to understand clinical and business processes and use this to lead data collection and application build activities Show less



EHR Concepts

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Healthcare IT Consultant

  • Sep 2012 - Jan 2016

  •Delivered classroom training, onsite IT systems support, and elbow to elbow training to providers, nurses, office managers, & administration of hospital clinics •Optimize, Build and Support Allscripts v11 Note, ACN and v10 Notes. •Full Life Cycle implementations for Allscripts Touchworks in a wide variety of multi-specialty clinics with success and client/end user satisfaction. •Delivered help desk support on Allscripts Touchworks during go-live. Assisted clients with development of systems operations, policies, and application monitoring during Go-Live. •Collaborated with development and delivery of content-specific, competency-based education programs as assigned including new hire and end-user functional training programs. •Analyzed clinical workflows and recommended ideas and procedures for workflow enhancement and customization of EHR Show less



GlobalHealth by Keypath Education

• United States
• Higher Education
• 1 - 100 Employee

• Asst Director of Admissions/Team Lead

  • Mar 2011 - Aug 2012



The Venue Marketing Group

• Account Executive

  • Aug 2010 - Mar 2011



Keiser University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Counselor

  • Feb 2010 - Jul 2010



Palm Beach Atlantic University

• United States
• Higher Education
• 500 - 600 Employee

• Director of Admissions

  • Jul 2003 - Aug 2008