Experience

Legal Shield Associate

• Legal Services
• 1 - 100 Employee

• Network Marketer

  • Feb 2022 - Present



R1 RCM

• Hospitals and Health Care
• 1 - 100 Employee

• Patient Access Manager/ St. Vincent's East Hospital

  • Nov 2018 - Present

  •Oversees the daily activities of St. Vincent’s East Patient Access Department•Document evidence of staff participation of 90% in a required event, activity or class that is designed to support the STVHS mission; stretch measure is 100% staff participation.•Assist in meeting customer satisfaction targets for each patient satisfaction team at the facility•Provides input into policies and procedures that guide the Patient Access associates with their daily job responsibilities•Represents Patient Access on various committees and teams and in meetings to ensure work activities/regulations/etc. for Patient Access are considered when changes are made



DST Health Solutions

• United States

• BPO Supervisor

  • Jul 2017 - Oct 2018

  Manage PTO request timelyManage PTO calendar – Global associatesTrack associates attendance on a daily spreadsheetTrack associates trainingHold morning daily huddlesMeet with Team Lead dailyMeet with associates monthly to go over productivity /quality / attendanceDiscipline associates ( 2 supervisors should be present when meeting associates)Escalate all issues regarding associates to ManagementTrend claim errors – assist associates in personHelp associates with claim rebuttalsKeep production of associates moving throughout the dayAssist in special projects Manager has requestedHIPAA ManagementResolution of QA items daily for all QA types (goal less than 4 days)Manage special projects and meet

• Health Care Call Center Team Lead

  • Oct 2015 - Jul 2017

  Respond and resolve escalated calls or questions.Works with management to identify associate training needs.Evaluates call center training to determine if course objectives are effective at improving quality.Provide individual coaching to call center staffon training related content.



Brown Mackie College

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director of Admissions

  • Aug 2011 - May 2015

  • Recruit qualified applicants for admission to school; Effectively communicate with applicant the mission and value of school, as well as, how school can help accomplish applicant's goals • Maintain electronic database with productivity; Consistently contact and interview potential students to meet departmental goals• Assist with special events to help promote school and gain new enrollments• Maintain integrity of school by abiding by state, federal, and company policies and regulations



T-Mobile (Wireless Vision)

• Financial Care Representative

  • Mar 2010 - Aug 2011

  • Provided excellent service and assisted customers with bill payments and options available• Achieved monthly goals in collection and service; Helped coworkers reach goals through positive feedback • Provided excellent service and assisted customers with bill payments and options available• Achieved monthly goals in collection and service; Helped coworkers reach goals through positive feedback



Walmart

• United States
• Retail
• 700 & Above Employee

• Assisant Store Manager

  • Oct 2008 - Nov 2009

  • Trained, coached, and mentored staff to ensure smooth adaptation of new programs• Served as a mentor to junior team members; Boosted moral in assigned areas with team recognition • Worked directly with department managers to ensure company and store guidelines were met daily • Trained, coached, and mentored staff to ensure smooth adaptation of new programs• Served as a mentor to junior team members; Boosted moral in assigned areas with team recognition • Worked directly with department managers to ensure company and store guidelines were met daily



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Guest Service Team Leader

  • Apr 2006 - Oct 2008

  • Supervised one of the largest teams in store which became best in district in every metric• Exceeded company objectives with daily goals on credit card application• Partnered with other team leaders to ensure front check out process was quick and convenient • Supervised one of the largest teams in store which became best in district in every metric• Exceeded company objectives with daily goals on credit card application• Partnered with other team leaders to ensure front check out process was quick and convenient