Roderick A. Nery
Director, Customer Contact Center at Panago Pizza- Claim this Profile
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Bio
Experience
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Panago Pizza
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Canada
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Food and Beverage Services
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300 - 400 Employee
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Director, Customer Contact Center
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Aug 2009 - Present
Contact Centre - Managing Inbound and Outbound customer service teams Contact Centre - Managing Inbound and Outbound customer service teams
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The Minacs Group
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India
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Operations Manager
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Aug 2007 - Jul 2009
BPO - Managing General Motors Onstar Sales / Retention teams BPO - Managing General Motors Onstar Sales / Retention teams
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Operations Manager
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Aug 2005 - Aug 2007
BPO - Managing Capital One & Rogers Communications BPO - Managing Capital One & Rogers Communications
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Operations Manager
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Feb 2005 - Aug 2005
BPO - Managing EBay email and chat team BPO - Managing EBay email and chat team
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Faneuil Inc
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Director, Client Services
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1994 - 2004
BPO & Strategic Target Marketing. Call centers in Winnipeg, Toronto, Boston, Chicago, Johnson City & Daytona Beach. BPO & Strategic Target Marketing. Call centers in Winnipeg, Toronto, Boston, Chicago, Johnson City & Daytona Beach.
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Education
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1987 - 1992
The University of Winnipeg
Bachelor of Arts (B.A.) & Bachelor of Science (B.Sc.)
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