Experience

Vandergriff Hyundai
• Automotive
• 1 - 100 Employee
• Internet Sales Director

  • May 2016 - Present


Vandergriff Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Director

  • Nov 2014 - Mar 2016

  • Collaborated with and reported to the General Sales Manager regarding the shared vision, company strategy and execution of organizational initiatives and processes• Developed 2 New Vehicle Sales Managers, 3 Assistant Sales Managers, a BDC Director, an Assistant BDC Director, 7 BDC Managers, 35 Sales Consultants, and 3 Fleet Managers• Actively coordinated and administered the day-to-day operational activities of the dealership in accordance with established policies, goals, and objectives• Marketed and managed an average fleet of 700 new vehicles• Consistently achieved an above zone average on Customer Satisfaction Index (CSI)• Maintained a monthly average of $325k in new vehicle gross profit and 180 new vehicle deliveries• 2015 YOY sales increase of 13.3% • Maintained new vehicle Internet pricing and new vehicle specials on multiple dealership websites• Managed all new vehicle negotiations efforts, including financing options between Sales Managers and Sales Consultants• Managed the hiring and orientation process of all new Sales Consultants• Generated weekly, bi-monthly and monthly reports to the General Sales Manager on Sales Consultants traffic management efforts, follow-up efforts and sales goals• Developed Internet, e-mail, and direct mail marketing strategies Awards Include: • General Motors Mark of Excellence Award Winner, 2015• 4-time General Motors Standards for Excellence Dealership award winner Show less

• Sales Manager

  • Jul 2013 - Oct 2014

  • Reported to the New Vehicle Sales Director regarding the shared vision, company strategy and execution of organizational initiatives and processes• Managed 30 Sales Consultants in daily dealership operations including new vehicle demonstrations, negotiations, deliveries, and Customer Satisfaction Index (CSI)• Conducted weekly training and development of sales staff on product knowledge, negotiations, overcoming objectives, and phone skills• Analyzed and negotiated a monthly average of 65 new vehicle deliveries• Elevated customer satisfaction levels with the implementation of the “Plus Up” customer experience processAwards include: • 2-time General Motors Mark of Excellence Award Winner, 2013, 2014• 4-time General Motors Standards for Excellence Dealership award winner Show less

• Business Development Director

  • Aug 2011 - Jun 2013

  • Reported to the General Sales Manager regarding the day to day operations of the dealership’s “virtual showroom” across two Internet websites• Managed 8 Internet Sales Managers in the thorough follow-up of web leads via phone, e-mail, and texts• Responded to all incoming sales calls, scheduled appointments in an effort to deliver new and pre-owned vehicles• Implemented the highly effective 30/30/30 Internet process which consisted of 30 outbound calls, 30 emails, and 30 texts resulting in an increase in the dealership’s Internet sales closing ratio from 11.1% to 18.3%• Spearheaded the implementation of the dealership’s first website chat feature which resulted in an increase of an average of 15 incremental Internet deliveries per month• Direct leadership led to the promotion of 3 Internet Sales Managers to the Finance Department and 4 Internet Sales Managers to Assistant Sales Manager Show less

• Internet Sales Manager

  • May 2010 - Jul 2011

  • Reported to the Internet Sales Director and was responsible for responding to web leads via phone and e-mail correspondence and handling all incoming sales calls• Generated appointments with prospective customers and assisting the customer from the initial “meet and greet” on the virtual showroom, to a thorough demonstration of the vehicle upon arrival to the dealership to delivery of their new or pre-owned vehicle• Maintained an average of 60 outbound calls and e-mails and 4 appointments per day to reach monthly sales goals • Responsible for an effective 120-day follow up process on prospective customers• Delivered 168 new and pre-owned vehicles as an Internet Sales Manager Show less

• Sales Consultant

  • Dec 2009 - Apr 2010

  • Reported to the Assistant Sales Manager and was responsible for greeting in the dealership and on the lot, determining the customer’s needs and providing options, vehicle demonstration, pricing and incentives • Negotiated new and pre-owned vehicle deals with customers including financing options, followed up with potential customers on a daily basis as well as customers after the sale• Averaged double-digit deliveries prior to being promoted to Internet Sales Manager



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Information Systems Technician

  • Sep 1989 - Sep 2009

  Retired from the United States Navy after 20 hers of honorable service as an Information Systems Technician Senior Chief Petty Officer (E-8) in 2009. Duties while serving included Operations Department Senior Enlisted Leader, Naval Recruiter, Information Systems Security Manager, Information Systems Administrator Course Curriculum Model Manager (14 International Geographical Locations), Information Systems Administrator Course Instructor, Information Systems Engineer, and Telecommunications Specialist. Awards include 6-time Navy/Marine Corps Achievement Medal Recipient, 5-time Navy Good Conduct Medal Recipient, 2-time Navy Expeditionary Medal Recipient, 2-time Armed Forces Expeditionary Medal Recipient, Global War on Terrorism Expeditionary Medal Recipient, Global War on Terrorism Service Medal Recipient, Iraqi Campaign Campaign Medal Recipient, and numerous commendations awards/service ribbons. Show less