Experience

RecWired

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Data and Community Administrator

  • Jul 2022 - Present

  I work closely with our Leadership and Marketing teams to support all aspects of the business including but not limited to: - Operations & Partnership Administration - Financial Reporting - Data management - Member & Partner Acquisition - Ensure that our partners and members receive exceptional service and provide outstanding support to strengthen their relationship. If you’re interested in joining our network community, sign up through our website or drop me a message! 📩royce@recwired.com https://www.recwired.com



Increase Hunters at VA Claims Insider

• Director Of Operations

  • Nov 2019 - Jul 2022

  Responsibilities: - Manage day-to-day operations.- Review and send company reports such as KPI's and assist in goal setting.- Address employees' concerns and perform HR duties such as employees' salary processing and on-boarding.- Developed company portal using wordpress. Responsibilities: - Manage day-to-day operations.- Review and send company reports such as KPI's and assist in goal setting.- Address employees' concerns and perform HR duties such as employees' salary processing and on-boarding.- Developed company portal using wordpress.



Ethnolink

• Australia
• Translation and Localization
• 1 - 100 Employee

• Team Lead

  • Mar 2015 - Sep 2019

  Responsibilities:- Manages day-to-day operations- Liaise with all stakeholders in the company- Communicate with all the Australian translators and ensure all current projects are within the project timeline- Send quotes and secure projects with potential clients- Coordinate with employees/different departments regarding translation work- Follow-up purchase orders; Manage Invoices; Manage and Update the database/quoting system- Prepare and send regular company reports, KPI and goal for the following month, quarter and annual- Manages employees in the Philippines- Reports to the CEO company overheads and activities- Addresses employees' concerns and needs- Provides coaching, managerial and HR functions for the Philippine team stakeholders



Air-Met Scientific

• Australia
• Wholesale
• 1 - 100 Employee

• Virtual Assistant/Team Lead - Event and Marketing

  • Feb 2014 - Jun 2014

  Responsibilities:- Directly reports to client - Manages Database – creates and distributes list for possible leads. - Coordinate with other team members/departments within the company to get jobs done.- Interview recruits and train new members of the team- Raise purchase orders- Manage Invoices- Update and Manage CRM Responsibilities:- Directly reports to client - Manages Database – creates and distributes list for possible leads. - Coordinate with other team members/departments within the company to get jobs done.- Interview recruits and train new members of the team- Raise purchase orders- Manage Invoices- Update and Manage CRM



Aegis PeopleSupport, Inc.

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Team Lead

  • Jun 2012 - Jan 2014

  Responsibilities: - Directly reports Team Managers, AVP, and our clients. - Provide feedback to specialists who are challenged with their performance.- Creating Innovative and/or Incentivized projects to push our employees to work at their best.- Responsible for monitoring service levels

• Team Lead OIC

  • Jan 2011 - May 2012

  Responsibilities:- Handled a team and acted as a Team Lead.- Responsible for monitoring the team’s statistics to ensure that targets are being met and exceeded. - Directly reports to Managers, Assistant Vice – President and to our clients.

• Account Escalation Executive

  • Jul 2010 - Dec 2011

  Responsibilities:- Responsible for taking supervisory calls. - Provides thorough research on accounts.

• Customer Service Representative

  • Jul 2008 - Jun 2010

  Responsibilities:- Responsible for taking in calls and ensuring that our customers are provided with world-class service.- Admin tasks – team monitoring – team numbers, performance, projects.Back Office Department Work on requests sent by our specialist who take calls. Communicate with other departments to ensure all tasks are done. Send daily and month–to–date reports to upper management.