Experience

OFP Outsourcing Services

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Amazon Store Manager

  • Aug 2021 - Present

  As a Freelance Partner under Online Freelance Partner (OFP), my usual task is to help Amazon Sellers search for winning products best for Private Labels, Competitor Research, Checking Patents and Trademarks, searching for suppliers at Alibaba, the best price possible, and can give at least for a FREE sample to lessen our Landed Cost, creating a Shipping Plan under Fulfillment by Amazon ( FBA ), creating an optimized product listing, checking and monitoring Sellers Account Health Metrics, assisting on Creating Campaigns and Product Launch. As a Freelance Partner, I don't just do a task; I analyze the business because my Goal is to make us Grow together with our company. Show less



Author Solutions, LLC

• United States
• Book and Periodical Publishing
• 300 - 400 Employee

• Publishing Consultant

  • Nov 2019 - Jun 2020

  Developing and maintaining working relationships with new and existing clients. Meeting with clients to understand their business objectives and requirements for a project. Assessing technical solutions and ensuring they will deliver the client’s business objectives. Ensuring client projects are successfully delivered on time and within budget. Establishing new project opportunities. Monitoring updates within the publishing industry including changes to business models and technology. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Dec 2017 - Oct 2019

  Online accounting software for small business provided by Intuit Assist small business owners by answering a variety of inbound customer inquiries via phone in support of QuickBooks (accounting software). Invoicing, expense tracking, accounts payable, reports, payroll, employee time tracking, cash flow management. Online accounting software for small business provided by Intuit Assist small business owners by answering a variety of inbound customer inquiries via phone in support of QuickBooks (accounting software). Invoicing, expense tracking, accounts payable, reports, payroll, employee time tracking, cash flow management.



Manulife Philippines

• Philippines
• Insurance
• 700 & Above Employee

• Business Unit Head

  • Jun 2016 - Dec 2017

  Conduct meetings with the subordinate, evaluating weekly, monthly, annual sales data. Call potential clients to expand their customer base. Interview prospective clients' to get data about their financial resources and discuss existing coverage. Analyze clients' current insurance policies and suggest additions or changes. Conduct meetings with the subordinate, evaluating weekly, monthly, annual sales data. Call potential clients to expand their customer base. Interview prospective clients' to get data about their financial resources and discuss existing coverage. Analyze clients' current insurance policies and suggest additions or changes.



Startek Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Technical Support Specialist

  • Jan 2017 - Jul 2017

  Interface with customers via inbound calls, outbound calls, or through the Internet and troubleshoot customer tech problems with computer software and hardware. Also handles cable technical errors and billing support. Interface with customers via inbound calls, outbound calls, or through the Internet and troubleshoot customer tech problems with computer software and hardware. Also handles cable technical errors and billing support.



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - Jul 2016

  Interface with customers via inbound calls, outbound calls, or through the Internet and troubleshoot customer tech problems with computer software and hardware. Also handles cable technical errors and billing support. Interface with customers via inbound calls, outbound calls, or through the Internet and troubleshoot customer tech problems with computer software and hardware. Also handles cable technical errors and billing support.



Avatar Technologies Phil. Inc

• Iloilo, Western Visayas, Philippines

• Non-Voice Agent

  • Aug 2014 - Feb 2015

  Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and service. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and service.



COCOLIFE (United Coconut Planters Life Assurance Corporation)

• Philippines
• Insurance
• 400 - 500 Employee

• Insurance Advisor

  • Jan 2010 - Jul 2014

  Call potential clients to expand their customer base. Interview prospective clients' to get data about their financial resources and discuss existing coverage. Analyze clients' current insurance policies and suggest additions or changes. Call potential clients to expand their customer base. Interview prospective clients' to get data about their financial resources and discuss existing coverage. Analyze clients' current insurance policies and suggest additions or changes.