Experience

Solutran

• United States
• Financial Services
• 100 - 200 Employee

• Heath Concierge

  • Dec 2022 - Present

  Provided information such as copay and premium details, pre-approval procedures and available products. • Trained new staff on filing, phone etiquette and other office duties. • Helped members navigate enrollment process and choose appropriate options. • Applied administrative knowledge and courtesy to explain procedures and services to patients. • Answered incoming calls, scheduled appointments and filed medical records. • Handled more than 100+ daily inbound calls from health plan customers. Show less



Faneuil Inc

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Fraud Specialist (Contract)

  • Aug 2021 - Dec 2022

  Tracked fraud cases and monitored trends to develop strategies for prevention. • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime. • Evaluated success of fraud detection systems to identify areas for improvement. • Reviewed transactions and receipts to identify any suspicious activity. Tracked fraud cases and monitored trends to develop strategies for prevention. • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime. • Evaluated success of fraud detection systems to identify areas for improvement. • Reviewed transactions and receipts to identify any suspicious activity.



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Data Entry Specialist (contract)

  • Jul 2020 - Jul 2021

  Collated and organized data entry documents into filing systems for easy access. • Reviewed and updated client correspondence files and database information to maintain accurate records. • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies. Collated and organized data entry documents into filing systems for easy access. • Reviewed and updated client correspondence files and database information to maintain accurate records. • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jul 2017 - Apr 2020

  Completed daily recovery tasks to keep areas clean and neat for maximum productivity. • Helped customers find specific products, answered questions and offered product advice. • Accepted cash and credit card payments, issued receipts, and provided change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. • Helped customers find specific products, answered questions and offered product advice. • Accepted cash and credit card payments, issued receipts, and provided change.