Group CEO

• Dec 2019 - Present

Senior Executive

• Feb 2017 - Dec 2019

Account Manager

• 2015 - Feb 2017

1.Long standing in Europe (France, Czech, Greece) for providing customer service and maintaining brand-name, which includes France Telecom (Orange), Vodafone, SFR, Bouygues, TCCM etc. e.g. successfully deal with complaint case on Greece Vodafone 8890 model battery explosion; after-sales cost down on French Telecom negotiation and execution (cost down for 15’000 Euros); Provide marketing information to SFR for re-order negotiation 2.Develop and manage service network including CZ Arvato, France CEAT, Greece TS-solutions such as operation, cost and performance. E.g. execute KPI (TAT, Bounce rate, Swap rate etc, deduct penalty for standard regulations of ASC);analyze job-sheet data to catch incident trend and avoid system error for improvement; analyze service fee balance to save cost; promote internal system like CSC for management 3.Cooperate with sales and marketing team for channel maintaining and developing: e.g. attend TCCM product order conference to collect service information; visit Vodafone terminal shops to understand user requirement and enhance customer satisfaction; attend press conference and fair for brand spread. 4.Coordinate with internal platforms such as spare part centre, technical support team to analyze issues and provide solutions for materials, service etc. Show less

Project Manager

• 2012 - 2014

Technical Sales Engineer

• 2008 - 2011

Senior Quality Assurance Engineer

• 2004 - 2008