Experience

Microfund for Women صندوق المرأة

• Jordan
• Non-profit Organizations
• 200 - 300 Employee

• Complaints officer

  • Jul 2018 - Present

  1-Working with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution 2-Identifying, escalating and managing risks . 3-Using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation 4- Preparing detailed reports, correspondence and recommendations . 5-Contributing to the priorities of a team and effectively managing individual caseloads 1-Working with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution 2-Identifying, escalating and managing risks . 3-Using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation 4- Preparing detailed reports, correspondence and recommendations . 5-Contributing to the priorities of a team and effectively managing individual caseloads



Crystel.co

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Associate

  • Jan 2014 - Jan 2016

  1-Managing calls in a telephone intake setting, which can include handling difficult conversations . 2-Ensuring accurate recording of information . 3-Take customer calls and provide accurate, satisfactory answers to their queries and concerns 4-Guide callers through troubleshooting, navigating the company site or using the products or services 5-e-escalate situations involving dissatisfied customers, offering patient assistance and support 1-Managing calls in a telephone intake setting, which can include handling difficult conversations . 2-Ensuring accurate recording of information . 3-Take customer calls and provide accurate, satisfactory answers to their queries and concerns 4-Guide callers through troubleshooting, navigating the company site or using the products or services 5-e-escalate situations involving dissatisfied customers, offering patient assistance and support