Rod Ramos
Senior Product Manager at autoTRADER.ca- Claim this Profile
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English Native or bilingual proficiency
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Spanish Full professional proficiency
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Portuguese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Kanban Management Professional® (KMP II)
Kanban UniversityJun, 2019- Sep, 2024 -
Kanban System Design® (KMP I)
Kanban UniversityApr, 2019- Sep, 2024 -
ITIL® Foundation Certificate in IT Service Management
EXIN your ICT competence partnerOct, 2014- Sep, 2024
Experience
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autoTRADER.ca
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Canada
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Online Audio and Video Media
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700 & Above Employee
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Senior Product Manager
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Apr 2018 - Present
- I've help build the largest automotive website platform in Canada (B2B), with 1000+ dealerships using that platform and its features. This number keeps growing month over month.- Organized, prioritized, and detailed requirements for over 400 feature requests from the biggest dealerships in the market, including internal and external stakeholder management.- Main responsible for conducting a strategic product life cycle with the software development partner company, in a way to differentiate the product from its competitors. This helped us keep 94% of our dealership websites in-house after the end of a 3rd party contract.- Supported areas such and Marketing and Go To Market helping shape strategic company communication for those products- Conducted a couple nationwide researches to gather feedback from prominent customers- Using machine learning models, we provide consumers with real-time price analysis, which ultimately helps customer experience and increases the number of clicks on ads, and leads submitted on those ads.- Main responsible for a few products strategy and implementation such as Video Solutions, Leads Management, AutoPicker, etc.
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Cymax Group
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Technology, Information and Internet
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Product Manager
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Sep 2016 - Apr 2018
- Led SaaS product strategy, aimed to B2B and B2C customers who wants to ship goods, called Freight Club - Increased monthly gross sales in 250% in almost 2 years by improving customer experience and delivering constant business value based on data driven decisions- Maximized team delivery capacity in 30% by improving internal Agile and Scrum processes, and team integration - Successfully planned and delivered a full API, enabling companies to directly integrate with Freight Club platform- Reporting mainly to VP of Sales, COO, and Director of Business Technology- Supervised a team of 6 developers (from 6 nationalities) deploying Sprints into production every 2 weeks using Agile- Led the team to build and successfully launch a Shopify App to market
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Ericsson
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Sweden
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Telecommunications
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700 & Above Employee
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Product Manager
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Apr 2014 - Aug 2016
- Drove to a more accurate development of new features, decreasing the number of bug-fix tickets in 70%, and increasing the time availability of development team in 40% - Drastically improved cross-team communication using Agile Methodology in an Scrum software development project- Experience in Software as a Service (SaaS) platform, in this case a Digital Advertising platform for multiple channels (Web, SMS, MMS, Digital Signage Solutions, any other device supporting HTTP protocol)- Identified opportunities to improve Product Management by streamlining internal stakeholders communication process- Successfully presented the platform in the pre-sales phase to several customers around the world - Managed Key Performance Indicators for the Service Level Agreement using Redmine- Promoted after 6 months and given new tasks after being originally hired to give support to international customers
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eCommerce Consultant
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Dec 2012 - Apr 2014
Contract 1 (eCommerce Consultant and Developer at Beltram Foodservice Group):- Elaborated a project for a restaurant equipment distributor, in order to virtualize the company's sales- Provided a detailed study of available platforms and its nuances based on the company's existing operation;Contract 2 (eCommerce Consultant and Developer at Aqua Elite Swim):- Built an eCommerce from scratch to enabled an American dealer to start selling swimming equipment in Brazil- Grew sales by 20% a month to the point that Brazilian sales are now better than American sales- Delivered an awesome platform using Wordpress/Woocommerce, completely manageable by the owners itselfContract 3 (eCommerce Consultant and Developer at Porta a Porta Organicos):- Helped a local reseller of organic products to increase sales in 40% within 6 months replacing WIX eCommerce Site for a custom Wordpress/WooCommerce eCommerce platform- Improved the average response time to customers from 2 days with the old contact form to a few minutes with a new Online chatting tool- Doubled the Newsletter opening rate by using Mailchimp and A/B testing- Reduced the time to manage Social Networks in 60% by automating posts with IFTTT toolOther smaller contracts.
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eCommerce Manager
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Jan 2012 - Nov 2012
- Continuous increase of 20% of sales monthly by improving customer experience, and applying automatic retention/re-marketing strategies- Successfully managed more than 15 third party providers- No chargeback (fraud) in nearly 1 year of operation by leveraging a fraud detection system, and customizing to this eCommerce needs- Went viral on Facebook with a promotion, increasing number of page fans from 4k to 25k in only 4 months - Automated Social Media posts and customer communications using IFTTT for posts (Facebook, Wordpress Blog, Newsletter) and Mailchimp user flows for consumers
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Grupo Moura
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Brazil
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Motor Vehicle Parts Manufacturing
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700 & Above Employee
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Full-Stack Web Developer
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Feb 2008 - May 2010
- Full-stack developer for a web platform hosting the company's Management Intranet using languages such as HTML, CSS, PHP OO, Javascript Core, JQuery, MySQL;- Trained and provided internal support to 1000+ employees;
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Education
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2005 - 2010
Catholic University of Pernambuco
Bachelor of Science (B.S.), Computer Science
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