Experience

EFTEX Pty Ltd

• Australia
• Financial Services
• 1 - 100 Employee

• Support Engineer

  • Mar 2016 - Present

  ATM Support and Configuration ATM Graphics maintenance and handling ATM monitoring and Diagnostics UAT testings and verifications System and NetworkTroubleshooting Level 2 & 3 Technical Support Document creation and Maintenance Ticket Handling and assignments Trains Junior staff and Contractors Device Manager Maintenance Postilion handling and Updates ATM Support and Configuration ATM Graphics maintenance and handling ATM monitoring and Diagnostics UAT testings and verifications System and NetworkTroubleshooting Level 2 & 3 Technical Support Document creation and Maintenance Ticket Handling and assignments Trains Junior staff and Contractors Device Manager Maintenance Postilion handling and Updates



ITSM Corporation

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Service Delivery Associate / Assistant Team Lead

  • Sep 2015 - Nov 2015

  • Service Coordination • Field Engineer • Port Patching • Project Management • Server / Switch installations • Work Resource Allocation • Interview Candidates • Attend Clients Meeting • Service Coordination • Field Engineer • Port Patching • Project Management • Server / Switch installations • Work Resource Allocation • Interview Candidates • Attend Clients Meeting



Fujitsu Asia Pacific

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• IT Operations Analyst

  • Aug 2006 - Jun 2015

  • Manage clients requests, queries and adhoc projects • System discovery, analysis, implementation and support • Backup Design, implementation and support • Project coordination with various stake holders • UAT testings • Develop and improve Operations procedures and processes • Prepare technical documentations as required • IBM Tape and Storage Management • Management of automation utilities including tailored solutions specific to the Client • Disaster Tests and Recovery • RBO administration • Incident Management, Diagnostics and Recommendations • Instructions creation based on client’s specification • System Patching • CL Programming skills • SLA adherence • Monthly Stats Reporting • Schedule / Execute jobs • Problem Troubleshooting • Network Monitoring and Troubleshooting • Level 2 24x7 Operational Support • ISO 9001 Accredited Document creation and Maintenance of all Operational Procedures via Sharepoint • BMC and Nimbus event monitoring tools and maintenance • Use of Citrix, VPN, XenApp, CSD, RDC, Avocent and HMC to access Systems and Consoles remotely • Attends Weekly and Monthly Clients meetings Show less