Experience

ALPHA

• United States
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Sep 2016 - Present



Beck & Associates

• United States
• Human Resources Services
• 1 - 100 Employee

• Contract Administrator and Procurement Specialist

  • Jul 2008 - Jun 2016

  Responsible for Procurement, Pre-Sales Support, Project Managment, On-Site support for Beck Integration projects Responsible for Procurement, Pre-Sales Support, Project Managment, On-Site support for Beck Integration projects



BeckTV

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Project mgr

  • 2008 - 2016



SecureCare Technologies

• Mgr of Training and Support

  • Jan 2008 - Oct 2008



vci

• mgr of service

  • 2007 - 2007

  ● Managed the Manufacturing, Installation & Training and Customer Support departments ● Increased customer satisfaction by 60% (customer surveys), Increased manufacturing efficiency by 50% by streamlining PC-building processes. * Developed customer retainment strategies and implemented processes to achieve a 31% increase in that area. ● Managed the Manufacturing, Installation & Training and Customer Support departments ● Increased customer satisfaction by 60% (customer surveys), Increased manufacturing efficiency by 50% by streamlining PC-building processes. * Developed customer retainment strategies and implemented processes to achieve a 31% increase in that area.



Harris Corporation

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Mgr of Training

  • 1999 - 2007

  ● Managed daily operations, including Customer Training and Support ● Lead Training and Support team and developed and implemented training materials for e-learning and internal customers ● Managed CRM for customers’ database and provided pre- and post-sale customer training and support * Implemented LMS based learning management system for internal and external customers. Developed all learning materials and database for LMS. Increased customer training satisfaction over 50% in 6 months.



Harris Communications

• United States
• Wireless Services
• 100 - 200 Employee

• Training Manager

  • 1999 - 2007

  ● Managed day-to-day operations for training, engineering and technical staff and trained all new employees ● Lead Joint Applications Requirements (JAR) sessions with multiple departments to come together to provide and work on goals, program requirements, detailed requirements, and processes (current, future) ● Managed multiple project budgets of $1M+ each, including all reporting and accounting ● Researched, designed and implemented training materials, including printed documents and e-learning systems ● Created a process to digitize the company's training environment for both internal staff and external customers ● Designed and created training materials to meet individual customer's needs, including on-site training of groups of 40-50 people, troubleshooting and problem resolution ● Managed all logistics for IBC and NAB trade shows, including supervision of exhibit staff and tracking and analysis of post-show data and feedback



Louth Automation - Harris Corporation

• Training Suprv

  • 1998 - 2000