Experience

Tower Insurance

• New Zealand
• Insurance
• 700 & Above Employee

• IT Environments Manager

  • Oct 2023 - Present



Make-A-Wish Foundation New Zealand

• Volunteer

  • 2008 - Present



One New Zealand

• New Zealand
• Technology, Information and Internet
• 700 & Above Employee

• Service Designer

  • Apr 2023 - Oct 2023



Vodafone New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Service Designer

  • Oct 2022 - Apr 2023

• Senior Service Delivery Manager

  • Oct 2017 - Oct 2022



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Oct 2015 - Oct 2017



Spark Digital NZ

• Technical Delivery Manager

  • Apr 2012 - Oct 2015

  • Responsible for the day to day operation and stability of infrastructure and services supporting over 150 customers in a multi tenanted Cloud environmentLead cross functional virtual teams to deliver business outcomes• Extensive relationships built across all parts of the Spark\Gen-i\Telecom business after 11+ years of service• Championing a customer first culture and ensuring customer events are owned, managed and resolved with urgency, focus and clear accountability• Focused on Technical and Service delivery, problem resolution, root cause analysis and permanent corrective actions• Create, maintain and actively lead technical and operational client-aligned virtual teams across Client Delivery.• Managing the engagement of virtual teams and external third parties to meet OLA commitments to the business and SLA commitments to clients.• Continuously improving technical service delivery• Minimise client impact caused by internal operational resourcing issues and constraints.• Ensure client events are managed with appropriate urgency and focus Show less

• Senior Systems Engineer

  • Aug 2005 - Apr 2012



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Senior Security Specialist

  • Jan 2002 - May 2005