Service Desk Team Lead

• May 2022 - Present

I.T Service Desk Analyst

• Aug 2015 - May 2022

- Diagnose and Resolve Network, Hardware and Software related queries - Technical Phone Support for all clients - Configure and Maintain User Accounts in Active Directory - Configure and Maintain Microsoft Exchange email accounts - Resolve High Level 1 Issues - VPN Fundamentals - Backup and Disaster Recovery - High level knowledge of Microsoft Windows 10 - Diagnose and Resolve Network, Hardware and Software related queries - Technical Phone Support for all clients - Configure and Maintain User Accounts in Active Directory - Configure and Maintain Microsoft Exchange email accounts - Resolve High Level 1 Issues - VPN Fundamentals - Backup and Disaster Recovery - High level knowledge of Microsoft Windows 10

I.T Technical Warehouse Team Leader and Configuration

• Mar 2012 - Aug 2015

Overseeing all I.T Configurations for Up Coming installs and shops Setups.(Routers, Computers,; Drives, POS Masters and Dispense Masters, Wireless Devices, Network cameras, DELL switches both POE & Gigabit.)Maintain and manage all levels of I.T Orders and I.T Stock.Analyze the assigned projects and distribute tasks to the members as per their area of expertise.Determine the duties and responsibilities of individuals in my team.

I.T Help Desk Support Level 2

• Mar 2009 - Mar 2012

Specializing in level 2 help desk support covering a range of I.T areas such as on-site technical support for chemist warehouse / my chemist group nation wide. Installation and configuration of all I.T equipment, desktop phone support, internet and modern issues, networking technologies and mobile phone support.

Com

• Jan 2007 - Jan 2008

Data Entry (all applications of Microsoft Office suite; ) GPS fleet tracking Assembling Desktop Workstations Creating User accounts/ Group Policies I.T Support Data Entry (all applications of Microsoft Office suite; ) GPS fleet tracking Assembling Desktop Workstations Creating User accounts/ Group Policies I.T Support