Experience

InSite Support Services, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Bilingual Tech Support

  • Aug 2023 - Present

  • Delivering service and support to end-users using call-distribution phone software • Diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, and more • Maintaining system information knowledge of changes and updates • Delivering service and support to end-users using call-distribution phone software • Diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, and more • Maintaining system information knowledge of changes and updates



Cottey College

• United States
• Higher Education
• 100 - 200 Employee

• Program Manager - Cottey Spirit Shop

  • Aug 2023 - Present

  •Leading cross functional program development projects for head of finance, management, and operations. •Fostering team unity and collaboration towards strategies of our mission of Creating a Closer Cottey. •Overseeing projects for inventory planning, cash management, and branding consistency. •Exploring opportunities for CRM expansion towards Cottey Campus, Alumni, and PEO relations.•Creating innovative systems and operations with research driven solutions

• Campus Activities Assistant

  • Aug 2021 - Present

  • Promoted extra-curricular intramural activities • Managed ticket office for public events • Provided introductions for campus speakers and performers

• Residence Hall Receptionist

  • Aug 2020 - May 2021

  •Facilitated guest relations for off campus constituents •Supervised switchboard and mail room services •Expedited emergency and safety procedures for residents •Facilitated guest relations for off campus constituents •Supervised switchboard and mail room services •Expedited emergency and safety procedures for residents