Rocio Ramirez

CSR at Exxat
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Contact Information
us****@****om
(386) 825-5501
Location
Salinas, California, United States, US
Languages
  • English -
  • Spanish -

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Seirra Lawton

Rocio is such a joy to work with. I truly have never met someone more organized. She excels at all projects she is assigned to, goes above and beyond her call of duty, and does it all with a smile. I've been so impressed with her work on getting Salesforce up and running for Exxat and admire her drive to perfect the platform as well as her desire to learn more. She's a vital asset to the team and it has been such a pleasure to work with her.

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Experience

    • United States
    • Education Administration Programs
    • 300 - 400 Employee
    • CSR
      • Jul 2018 - Present

      Work closely with a large number of clients to help them integrate Exxat in their day to day. Help manage projects, work on development of new features and complete UI testing. Plan, develop, organize and maintain a comprehensive library of manuals which aid in using our system.

    • Student Intern
      • Mar 2018 - Jul 2018

      Currently interning and learning the ropes of the company. Shadowing for a position (Customer Success Representative) that focuses on introducing clients to a cloud based database with a focus on physical therapy.

    • United States
    • Real Estate
    • Property Manager
      • Sep 2019 - Present

      Oversee property and ensure any issues with the property are reported in a timely fashion. Oversee property and ensure any issues with the property are reported in a timely fashion.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Student Assistant - Department of Physical Therapy
      • Feb 2017 - May 2018

      In charge of software package (Exxat) & keeping information up to date. Initiate contract renewals between the University and Clinical facilities that students use to fulfill internship requirements. Constantly interact with staff in the office, on campus and from clinical sites assisting with whatever is needed.

    • Student Assistant - Department of Public Health
      • Aug 2016 - Feb 2017

      Assist undergraduate students with information about the Public Health Program by answering any questions. Answer phone calls from students and faculty in a timely manner with a welcoming greeting. Keep hundreds of files of students in the Public Health Department up to date.

    • United States
    • Education Administration Programs
    • 300 - 400 Employee
    • Student Assistant - Maintenance Department
      • Oct 2015 - May 2016

      Took maintenance orders by phone and dispatched workers to needed areas by using a radio intercom. Kept invoices from vendors and rental permits for faculty organized. Took maintenance orders by phone and dispatched workers to needed areas by using a radio intercom. Kept invoices from vendors and rental permits for faculty organized.

    • Student Assistant - Human Resources Department
      • Feb 2014 - May 2014

      Received student applications for jobs on campus and prepared them to be reviewed by superiors. Classified faculty requests from: vacation time, sick leave, and injuries on the job. Cataloged evaluations for full-time and part-time faculty members. Received student applications for jobs on campus and prepared them to be reviewed by superiors. Classified faculty requests from: vacation time, sick leave, and injuries on the job. Cataloged evaluations for full-time and part-time faculty members.

    • United States
    • Restaurants
    • 700 & Above Employee
    • Customer Service Cashier
      • 2011 - 2013

      Collected on average $600 per shift by taking food orders. Handled misunderstandings by conducting refunds when needed.Received training for not only cashier services, but also food preparation, and working in teams constantly. Collected on average $600 per shift by taking food orders. Handled misunderstandings by conducting refunds when needed.Received training for not only cashier services, but also food preparation, and working in teams constantly.

Education

  • California State University, Fresno
    Bachelor’s Degree, Business Administration and Management, General
    2016 - 2018
  • Hartnell College
    Associate’s Degree, Business Administration and Management, General
    2014 - 2016

Community

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