Rocio Montoya
Supervisor at Amway- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
Amway
-
Türkiye
-
Consumer Services
-
500 - 600 Employee
-
Supervisor
-
Apr 2020 - Present
-
-
Customer Service Specialist
-
Dec 2018 - Apr 2020
-
-
-
-
Lead Quality Assurance Analyst
-
Oct 2016 - Dec 2018
• Meet with agents to review transfer calls as well as evaluate additional calls for those with high transfer percentage• Work on additional projects to improve quality • Assist in training classes as well as on the floor • Calibrate calls with supervisors
-
-
Customer Service Representative
-
Sep 2015 - Oct 2016
• Answered calls in Spanish and English • Hands-on experience in reviewing, updating or making changes to customer accounts• Assisted the floor as a mentor• Assisted with web troubleshooting
-
-
-
Hart Enterprises, Inc.
-
United States
-
Medical Device
-
1 - 100 Employee
-
Machine operator
-
2000 - 2012
I operated a plastic injection machine. I made medical needles. I was also in charge of paperwork and keeping my area clean. I operated a plastic injection machine. I made medical needles. I was also in charge of paperwork and keeping my area clean.
-
-
-
Walgreens
-
United States
-
Retail
-
700 & Above Employee
-
cashier
-
Aug 1999 - Apr 2000
-
-
Education
-
Davenport University
Bachelor's Degree, Social Sciences -
Kuyper College
Bachelor's degree, Social Work