Central Services Agent

• Sep 2022 - Present

City Operations - Hospitality Agent

• Mar 2022 - Sep 2022

Lead Sales Associate

• Oct 2017 - Aug 2021

Sales And Marketing Representative / Office Assistant

• Jan 2017 - Oct 2017

West Trek was my introduction to the exciting tourism industry. I cannot thank them enough for the opportunity. I met wonderful people and I had the summer of a lifetime while learning about sales and marketing in tour agencies. One of my main jobs was setting up booths at designated English schools in the downtown area to sell tour packages and group activities. The rest of my duties were as follows: • Talking to travelers aiming to recommend the package that would better satisfy their needs. • handling cash and authorizing credit and debit transactions. • Entering data into a reservation system and maintained traveler files. • Issuing receipts and waivers using the agency’s e-mail address. • Updating the online reservation system with new bookings. • Assisting the Tour Operations Manager preparing backpacks and binders with the necessary materials and supplies for the tours. • Helping the office manager have a better understanding of people’s experience by reading over 50 feedback sheets after every trip and writing summaries highlighting the most commented parts of the experience. • Responding to customer inquiries over the phone. • Selling the agency's merchandise. • Managing social media in Spanish using Facebook. Show less

English Second Language Instructor

• Sep 2015 - Aug 2016

• Prepared one-hour lessons for 8 groups of 10 students per group. • Created teaching material such as: games, booklets and filling exercises. • Organized and leaded discussions to help students practice their listening and speaking skills. • Monitored student's work and provided qualitative feedback. • Participated in school events as staff member including graduation ceremonies and school anniversary parties. • Prepared one-hour lessons for 8 groups of 10 students per group. • Created teaching material such as: games, booklets and filling exercises. • Organized and leaded discussions to help students practice their listening and speaking skills. • Monitored student's work and provided qualitative feedback. • Participated in school events as staff member including graduation ceremonies and school anniversary parties.

Teaching Assistant

• Jan 2013 - Dec 2014

• Provided support for ESL teachers with large groups (20+ students). • Gave one-on-one and small group instructions and lesson reviews. • Helped teachers with attendance, grading, and other administrative tasks. • Prepared classrooms by selecting and arranging material, as well as setting up equipment before lessons started. • Provided support for ESL teachers with large groups (20+ students). • Gave one-on-one and small group instructions and lesson reviews. • Helped teachers with attendance, grading, and other administrative tasks. • Prepared classrooms by selecting and arranging material, as well as setting up equipment before lessons started.