Market Executive Ireland, UK & USA

• May 2023 - Present

Market Executive Ireland, UK & Middle East

• May 2022 - Apr 2023

Collections / Accounts Receivable

• Apr 2021 - Apr 2022

• Manage the cash receivables from outsourced clients and their customers via telephone, email, e-letters, etc from different markets (Spain, Portugal, Scandinavia, US and Canada) • Ensure that the cash collection activities meet the clients’ requirements by reducing aged debt. • Maintain the records of all customer interactions by updating correspondence files, computer systems, using Sidetrade Network (STN), SAP, Salesforce, etc. • Manage telephone calls to customer accounts and resolve any issues that delay collections. • Support to the Sales Team, following up on any billing issues Show less

Senior Contracting Executive

• Jan 2021 - Apr 2021

• Building supplier relationships• Supplier rate and allocation negotiation contracting, follow ups and entry into relevant databases • Making and confirming tour series within budget• Running various reports, comparing charts, updating the system to keep an overview on allocated areas• Reviewing, monitoring and evaluating sold dates/space• Create, agree and deliver on production targets as appropriate• Attendance at some trade events, supplier meetings and tourism workshops Show less

Group Reservations Team Leader (Product Booking)

• Mar 2019 - Feb 2021

• Single-handedly tested new reservations system Tourplan NX, then trained rest of staff over Zoom• Organizing workload between the team, supervising the amount of enquiries per person• Making sure all enquiries are finished within deadline, following up with Sales on any urgent queries• Drafting and sending a weekly report on enquiries received/sent alongside the TPG UK reservations team• Keeping the team up to date with any relevant information on suppliers, organize meetings/training sessions.• One to one conversations with each team member, and feedback on their progress. • Training of the new staff/interns. Show less

Group Reservations Executive (Product Booking)

• Oct 2018 - Mar 2019

• Placing group enquiries within budget for Ireland and Scotland on a timely manner for both TPG Ireland & UK • Great knowledge of the Irish Tourism product in order to liaise with suppliers and client wishes, and to build strong supplier relationships • Maximizing the usage of pre-booked space and deal with supplier book outs • Negotiation of the supplier rate, follow-ups and entry into relevant databases • Assisting the Head of Contracting with any tasks that may arise

Guinness Storehouse Assistant

• Aug 2015 - Sep 2018

• Translated Marketing content and tour scripts into Spanish • Led Spanish Tours & VIP tours through the Museum • Team Captain: leading and coordinating different Guinness Storehouse areas, staff and schedules • Training new staff members in several different areas (tills, bars and guided tours) • Managing customer relations and ensure customer satisfaction • Front of house experience, dealing with daily bookings and queries on a fast-paced environment (front reception desk and prepaid vouchers desk) • Deal and process different kind of vouchers as well as invoices from various Tour Operators. • Administrative work such as answering emails/phone, filing documents, dealing with couriers • Interactive sales and cash handling • Management of large queues and crowd control Show less

Au Pair

• Nov 2014 - Jul 2015

- Looked after 2 children, engaged on their care and daily lives - Looked after 2 children, engaged on their care and daily lives

Au pair

• Aug 2013 - Jul 2014

Looked after 2 children, engaged with their care and daily lives Looked after 2 children, engaged with their care and daily lives

Interactive Host

• Dec 2011 - 2013

Interactive host in different children’s events Interactive host in different children’s events