Experience

Falck Global Assistance USA

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Provider Network Administrator

  • Aug 2021 - Present

  • Develop and maintain relationships with Provider Representatives in the Americas region in order to facilitate the provider enrollment, certification and claim process. • Maintain good working relationships with all contracted participating physician groups, physicians, hospitals, ancillary providers. • Liaison between the provider community and the internal operations teams, to ensure timely and accurate processes are followed. • Develop and maintain relationships with Provider Representatives in the Americas region in order to facilitate the provider enrollment, certification and claim process. • Maintain good working relationships with all contracted participating physician groups, physicians, hospitals, ancillary providers. • Liaison between the provider community and the internal operations teams, to ensure timely and accurate processes are followed.



My Painted Cabinet

• Orlando, Florida, United States

• Entrepreneur

  • Jun 2008 - Aug 2021

  • Conceptualized and set the strategy for a new business. Acquire 15 new accounts in the first 6 months by launching full scale marketing campaigns through identifying target markets, negotiating contracts and creating written, visual ads and digital marketing. • Responsible for preparing and executing the overall strategic plan for business development and account management • Managed all aspects of business including contracts, recruiting, safety, problem-solving and training. • Managed and resolved complex business problems; at times in the absence of existing procedures or practices.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Customer Support Leader

  • Nov 2001 - May 2008

  • Negotiated solutions that were mutually beneficial to the cardholder and the bank; while minimizing the risk of loss to the bank. • Maintaining great customer relations while collecting an average of $50K/month on delinquent balances. • Champion good communications and shared best practices with the team and department. • Proficient on consumer credit laws, bankruptcy, outside vendors/agents while solutions based on card members' individual needs were offered. • Liaised with process stakeholders on ongoing basis to ensure process adherence. • Developed the talent pipeline by mentoring 3 employees who became leaders within 1 year.



Alliance Transportation

• Orlando, Florida, United States

• Assistant Manager

  • Dec 1999 - Nov 2001

  • Managed and develop transportation team, conduct timely performance reviews, managed performance issues and lead regularly scheduled team meetings. • Anticipated the delivery needs of the customer and ensure all key stakeholders were informed in a timely manner through accurate management of due dates. • Improved routing process efficiencies in order to gain strategic market share of 5%. • Managed and develop transportation team, conduct timely performance reviews, managed performance issues and lead regularly scheduled team meetings. • Anticipated the delivery needs of the customer and ensure all key stakeholders were informed in a timely manner through accurate management of due dates. • Improved routing process efficiencies in order to gain strategic market share of 5%.



Polaris Tours

• Accounting Supervisor

  • Feb 1999 - Nov 1999

  • Provided financial and administrative services that ensured timely and accurate payment of accounts under my control.• Developed new strategies and procedures that lead the company to improve collection payments by 20%.• Work closely with vendors and merchandising organization to develop relationship, achieve timely collections and address any issues.

• Reservations Supervisor

  • Jul 1998 - Feb 1999

  • Optimized the team’s performance and development by monitoring calls, providing feedback, and continuously mentoring of 3-6 direct reports.• Responsible for maximizing agency revenue through revenue management, inventory control, market segment pricing, statistical analysis and demand stimulating initiatives to increase the sales.• Planned, created and implemented the 1999 Company’s Rate book.



Flager Security

• Bogota,D.C., Capital District, Colombia

• Office Manager

  • Jul 1996 - May 1998

  • Responsible for the overall success of the corporate office with multiple staff, through leadership, direction, administration and coordination of all office activities to include vendor management, scheduling, payroll and staffing. • Excelled at resolving employer challenges with innovative solutions, systems and process improvements that increased efficiency, customer satisfaction and the bottom line. • Decreased expenditures 15% by implementing inventory controls and standardizing ordering procedures.