Head Of Customer Experience

• Oct 2021 - Present

CX, Operations, E-commerce, MarketplaceElephant in a Box is a home furniture innovation company with products that arrive in the mail, (re)assemble instantly, and adjust to your space. We specialize in fitting big things into small spaces. Our furniture comes in just one box, is easy to transport, and assembles in a few minutes—stress-free from start to finish.Our vision is for everyone, everywhere, to be able to furnish their whole house from a box.

Operations & Customer Experience

• Jan 2021 - Oct 2021

Data Curator

• Jan 2020 - Apr 2022

Administrative, Customer Experience and Customer Services Coordinator

• Jan 2018 - Feb 2020

Entrepreneurship focused on Tourism, Travel, Leisure and Hospitality, providing outstanding experiences, customized solutions and strengthening the relations with our clients. Coordinate travel arrangements, accommodation and the design / execution of individualized experiences oriented to the customers satisfaction. Responsible for operations efficiency and profitability, business development and people management. Entrepreneurship focused on Tourism, Travel, Leisure and Hospitality, providing outstanding experiences, customized solutions and strengthening the relations with our clients. Coordinate travel arrangements, accommodation and the design / execution of individualized experiences oriented to the customers satisfaction. Responsible for operations efficiency and profitability, business development and people management.

Projects Administrative and Stakeholders Coordinator

• Jul 2014 - Jan 2017

Guarantee the compliance of KPIs, by monitoring strategies, plans and audits required by stakeholders. Guarantee the organizational culture, a good work environment and employees’ well-being through support to project managers in supervising assistant personnel and administrative and operational coordination. Generate synergies with other areas of the company to ensure the proper development of projects in accordance with corporate policies.

Projects Administrative and Logistics Analyst

• Feb 2010 - Jul 2014

Manage suppliers’ contracts in accordance with established standards and policies, ensuring zero over costs. Coordinate the on-boarding and adaptation process of employees, contractors, and shareholders to the vice presidency of projects. Ensuring the purchase, availability, storage, preservation, and timely delivery of the materials within the approved budget.

Administrative and Customer Service Assistant

• Jun 2008 - Dec 2009

Manage service contracts and ensure preventive or corrective maintenance programs for the facilities. Focal point for employees and their families within the admission and adaptation process, managing and solving questions, concerns and / or problems related to the company, and the resident camp. Verify compliance with internal policies through control and monitoring. Manage service contracts and ensure preventive or corrective maintenance programs for the facilities. Focal point for employees and their families within the admission and adaptation process, managing and solving questions, concerns and / or problems related to the company, and the resident camp. Verify compliance with internal policies through control and monitoring.

Purchasing Assistant

• Jun 2007 - Feb 2008

Control communications and information with national and international clients. Leading selection and negotiations processes with national and international suppliers. Managing procurement of raw materials, other materials, and supplies. Maintaining supply stocks in accordance with the production schedule.

International Relations Assistant

• Aug 2006 - Jun 2007

Coordinating the logistics and protocol of visits by international clients and suppliers. Translating documents, technical specifications, e-mails, audits, requests and instructions from international clients (English/Spanish/English).