Patient Wellness Specialist

• Jan 2021 - Present

Manages all patients including scheduling, billing, consulting and selling services for a large wellness med spa. Creates $300,000 in monthly revenue. Patient point of contact for all in office procedures and billing questions. Manages all patients including scheduling, billing, consulting and selling services for a large wellness med spa. Creates $300,000 in monthly revenue. Patient point of contact for all in office procedures and billing questions.

Fitness Instructor

• Mar 2020 - Present

Client Relationship and Front Desk Manager

• Feb 2017 - Nov 2020

Client Relations Specialist...front desk reception manager at a busy high end luxury spa. Customer support and management. Client Relations Specialist...front desk reception manager at a busy high end luxury spa. Customer support and management.

Revenue Operations Coordinator Port and Shopping

• Mar 2014 - Feb 2017

Collaborate with external and internal stakeholders to design, develop and implement port shopping programs for luxury brand goods onboard all ships. Manage in-house production of advertising material. Record and generate daily sales reports and carry out related documentation for all departments. Communicate with staff, vendors, and managers to ensure up-to-date information about needs, goals, and strategies. * Recognized for conceptualizing and creating innovative advertising strategies for luxury goods. * Streamlined package delivery process from shopping guides on board ships. * Successfully organized seasonal conferences in Alaska and the Caribbean. Show less

Regional Retail Education Executive

• Mar 2013 - Mar 2014

Mentored and coached retailers and salons staff on products and tools and conducted regular staff meetings for feedback and support. Updated industry and product knowledge by regularly attending trainings and seminars. Conceptualized and organized events and demonstrations for launch and marketing. Identified new clients and retained existing clients through superior client management. Developed and delivered sales and advertising strategies in alignment with client’s needs and requirements. Interacted frequently with customers to understand the pulse of the market. Managed inventory and placed orders as per requirement. * Successfully launched a brand new exclusive line of products and tools for the organization. * Ensured compliance with health safety and cleanliness standards. * Recognized for building and managing core territory strategies and plans to ensure revenue growth and profitability. Show less

CHANEL Business Manager

• Feb 2012 - Feb 2013

Conducted instore training and cluster training within designated territory. Provided managerial support to beauty department staff and facilitated hiring and staff scheduling. Planned and executed in-store events and beauty presentations in alignment with organization’s guidelines. Managed monthly revenue and budget reports, inventory and orders. Made crucial decisions store stocks through meticulous and professional review of the products. * Drove sales through exceptional instore visuals and events. * Forged beneficial partnerships with store staff, management and key stakeholders. * Successfully managed shipping volumes of over $18M. * Resolved customer issues in a professional and prompt manner. * Acknowledged for superior knowledge of company policies and programs and ensured staff compliance at all times. Show less

Business Development Manager

• Apr 2008 - Oct 2011

Designed and developed training material and facilitated training to Sephora stores and spas. Provided guidance and expertise to market coordinators. Resolved all customer service related issues. Generated accurate and timely reports. Planned, organized and implemented events. * Successfully implemented workshops and training sessions for groups of 50 participants all across the US including CA and HI. * Considered as the ‘Go to’ resource for comprehensive expertise of the Asian markets. Designed and developed training material and facilitated training to Sephora stores and spas. Provided guidance and expertise to market coordinators. Resolved all customer service related issues. Generated accurate and timely reports. Planned, organized and implemented events. * Successfully implemented workshops and training sessions for groups of 50 participants all across the US including CA and HI. * Considered as the ‘Go to’ resource for comprehensive expertise of the Asian markets.

Education and Development Specialist

• Apr 2004 - Apr 2008

Facilitated, taught and presented all training and education programs for Sephora employess including Basic Science of Sephora, Encore advanced level trainings, and brand trainings. Developed written materials for Training the Trainers workshop. Developed skincare material for basic and advanced level programs. Implemented managerial trainings for all levels of management. Taught selling skills to all Sephora employees. Travelled extensively throughout the US facilitating all training workshops. Managed all elements of hotel sessions, including folio breakdowns, room and banquet charges. Developed and managed direct reports to advance to Education Department. Managed all product experts as trainers and hired all product experts. Show less

Color Lead Manager

• Apr 2003 - Apr 2004

Executed all store events end-to-end. Handled vendor management. * Led to an increase in appointments, show rates and revenue generation through successful events and demonstrations. * Recognized for raising sales of brand to number one position. * Successfully completed SOS Skincare Encore, Color Encore and Fragrance Encore with Honors.

Licensed Real Estate Sales Associate

• May 1998 - Apr 2003

Responsible for the sale of million dollar residential real estate property and construction. Marketed pre-constructed homes to prospective buyers. Aided clients in determining interior/exterior selections for their new homes. Presented weekly progress reports to the corporate office. Mediated closings between bank/mortgage company/purchaser. Responsible for the sale of million dollar residential real estate property and construction. Marketed pre-constructed homes to prospective buyers. Aided clients in determining interior/exterior selections for their new homes. Presented weekly progress reports to the corporate office. Mediated closings between bank/mortgage company/purchaser.