Experience

Children's Council of San Francisco

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Family Service Specialist

  • Feb 2023 - Present

  • Client calls / handling family cases. •helping families find childcare for children. •connecting with families/coworkers to find the supportive resources for families. •conducting intakes •Recertification and Certification of childcare providers certificates for children •Team building and organization •Filing and answering phones •working closely with other departments such as - finance, admin, training support, health and nutrition • Client calls / handling family cases. •helping families find childcare for children. •connecting with families/coworkers to find the supportive resources for families. •conducting intakes •Recertification and Certification of childcare providers certificates for children •Team building and organization •Filing and answering phones •working closely with other departments such as - finance, admin, training support, health and nutrition



Larkin Street Youth Services

• United States
• Public Policy Offices
• 100 - 200 Employee

• Front Desk Receptionist

  • Aug 2021 - Jan 2023

  Answering and forwarding all phone calls . Handling/Distributing mail. Creating/Logging invoices. Speaking to clients and client support. Greeting all staff and clients. Executive director assistant duties when current assistant is out of office. Working closely with payroll and staff distributing paychecks and all payments. Ordering supplies for all departments and per staff request. Keeping office and pantry organized. Helped program directors and manger schedule interviews for qualified candidates. Supporting staff and HR team with recruiting for on call staffing and to fill in opening positions. Support in job training activities along with giving out resources to find employment. Client support with personal matters. Show less



Goodwill Industries International

• United States
• Non-profit Organizations
• 700 & Above Employee

• Facilities Coordinator

  • Jun 2018 - Jul 2019

  Facilities Coordinator – Goodwill Industries of SF • Assisted with moving cubicles and locations • Ordering office supplies, requested for all locations and employees • Answered incoming/outgoing calls to and with vendors for maintenance • Work with security team for access badges for all employees and visitors • Facilities go to when it comes to maintaining a clean and safe environment • Manage technicians out in the field • Tour buildings and walkthroughs for vendors and maintenance check • Organize routes for each technician for the day out in the field • Maintain a schedule and ensure completion of the various maintenance/repair needs of agency vehicles Including but not limited to emissions testing, oil changes, repairs, tune-ups, body work and Washing/detailing. Conduct or schedule preventive maintenance activities to ensure maximum efficiency and life of vehicles. Ensure proper licensing of all vehicles. • Maintain agency spill kits and first aid kits and schedule inspections to ensure continuous adequacy/completeness of contents. • Repair permanent and temporary walls, moldings, and ceilings. • Monitor inside and outside lighting needs and replace light bulbs as needed. Touch up painting, as needed, and secure contractors for large (full room) painting tasks scheduled for shutdown periods. Maintain (not repair) plumbing system - sink and floor drains, toilets, garbage disposals, outside spigots, etc. Operate special floor cleaning equipment (owned or rented by Careers). Obtain quotes from contractors for larger installations/repairs as needed. Show less



MetroPCS

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service/Sales Associate

  • Feb 2016 - Mar 2018

  •Exceeded monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics. •Worked with store management in operating the retail facility; cash handling, inventory count and deposits as governed by operations control standards. •Assisted in tasks, duties, or projects as assigned by management. •Assisted customers with service activation, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades. •Built customers confidence by making their experience comfortable, simple and solving their issues. •Engaged in service selling and right fitting the customer with the appropriate total technology solution. •Participated in all sales promotions effectively and efficiently. •Verbally receives and calls back customer orders in a friendly manner. •Reported all customer complaints to manager on duty. •Answered telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders. •Restocked shelves and managed inventory. •Gave detailed instructions on returns, refunds and store policies. Show less



City and County of San Francisco

• United States
• Government Administration
• 700 & Above Employee

• Office Administrator & Clerk

  • Mar 2013 - May 2014

  •Maintained executive’s schedules through calendaring, took meeting minutes, prepared and edited documents, files, answered phones, and prepared correspondence. •Processed and track contracts, purchase orders, and change orders. Coordinate & complete the close-out of all projects. •Set up new job profiles created individual letters of intent/contracts/requests for worker’s comp insurance. • Proofread, edited and prepared responses to correspondence containing routine inquiries. Read and analyze incoming memos, faxes, emails, submissions, and reports in order to decide their significance. • Typed proofread, processed and filed a variety of housing documents and forms, general correspondence, rent receipts, purchased order requisitions and inventory reports. • Posted housing information and data in SFHA resident housing records and maintenance and repair work orders. • Coded correspondence for files, assemble materials and information from various sources relative to SFHA resident annual income review forms, home inspections forms and legal forms. •Conducted SFHA resident re-certification/annual review, including interviewing tenants, contacting public and outside agencies in acquiring income information and making referrals. •Received sorted and post rent payments and receipts; distribute rent receipts to SFHA residents. •Performed a wide variety of clerical and administrative work including maintaining accurate and detailed records and files. Verifying accuracy of information. Show less