Experience

Yonwoo/PKG
• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee
• Salesforce Administrator/CRM

  • Feb 2021 - Present


Domino Amjet, Inc

• Salesforce Administrator/ CRM

  • Oct 2014 - Feb 2021

  Salesforce Administrator/ CRM• Serves as the primary Salesforce administrator/ CRM providing both administrative support and training for approximately 200+ users based here in the US, CANADA and interface with colleagues in the UK. Optimizes productivity, quality and effectiveness of our business by providing support to our sales, marketing, operations, project management, accounting and finance teams. Duties include but not limited to creating individual KPI dashboards, territory surveys, Sales Cloud Queues, and Sales Platform reporting for Senior staff and middle managers. • Create new prospect and customer account in both Salesforce, Servicemax and Oracle including creating and updating contact information to support a busy call center. Provide support with clear verbal and written communication to all teams across the organization of which is a multi-international supplier of industrial printers and digital press manufacturer. (B2B). Experience with testing and evaluation for all new program integration in Salesforce including but not limited to CPQ, lead conversion process within SF and interaction with Pardot software. Responsible for analyzing data received from internal systems (Cognos, Oracle, BI) with a solid understanding of the fundamentals of data quality. • Developed key process and procedures documentation for various departments within the company including creating step by step instructional materials. Managed all uploaded and revised documents to SF Content, Knowledge, and Files libraries to reach all users and stakeholders. Participated in sandbox testing, evaluation and deployment of the NPS survey launch. Knowledgeable liaison working closely with the CX teams located both in the Gurnee office and in the UK by testing and training for all NA employees. Show less

• Inside Sales Representative/ Aftermarket Advocate

  • Jan 2013 - Oct 2014

  • Provides administrative support to Domino US Senior Management, District Supervisors and Technicians regarding Aftermarket contract sales. Including but not limited to generating weekly and month end reporting for senior management out of Oracle and Salesforce database. • Created and follow up on warranty service contracts for Domino printing equipment and looking for new opportunities by cold and warm calling present customers. Exploring ways to offer service agreements to existing equipment and to look for opportunities for new contracts coming off of warranty.• Work with Domino Senior Management regarding discontinued ink products by communicating with the customers and start the process of providing samples and information regarding the conversion from the discontinued product to an alternative Domino product. Work closely with the technical service and customer service representatives to order the appropriate ink and fluids along with scheduling the Domino service technician to arrive at the customers’ facility. • Operated software programs: Word, Excel, PowerPoint, Oracle, Business Objects and SharePoint. Show less



Snap-on Credit

• Financial Services
• 100 - 200 Employee

• Portfolio Management Coordinator / Administrative Assistant

  • 2002 - 2012

  • Provided administrative support to Snap-on Credit management team, internal and external customers by distribution of information regarding loans and leases to approximately 3,000+ Snap-on Tools franchise owners. Provided clerical support to multiple internal departments including portfolio management, business development, legal services, accounting and operations.• Generated reporting and documentation for Snap-on Credit management regarding loan balances and active fleet of 1,500–2,000 lease vehicles used for 2,800–3,000 Snap-on Tools Franchisees in the U.S. and Canada. • Created and distributed invoicing for rental and refurbishments completed on off-lease vehicles. Handled administrative, bookkeeping, account receivables and payables and general office duties.• Handled end-of-lease vehicle residual payment collections and provided bill of sale/documentation for ownership transfers to lessees. Created database in which all pertinent information stored in order to identify laws and regulations based upon city, county and state of where the asset is to be licensed. • Processed franchise termination documents to Snap-on Tools’ asset managers, regional managers and accounting personnel which included reporting all open loans and lines of credit due to Snap-on Credit’s upper management and legal departments. • Invoiced, tracked and collected unpaid tax payments associated with personal property or vehicle taxes on existing lease vehicles and vehicles which were no longer included in our fleet. Average monthly collection ranged from $12,000 to $25,000. Show less

• Customer Service Representative/ Transaction Coordinator/ File Room Lead

  • 1999 - 2002

  • Managed inbound and outbound communications for busy call center which serviced12 Snap-on Tools regional offices, field support specialists, and 3,000+ Snap-on franchisees and 1,000,000+ Snap-on Tools end users in the U.S.• Promoted to File Room Lead with added responsibility of managing active and bad debt file rooms which contained approximately 500,000 customer contract files and documentation. Created and implemented procedures which increased productivity by the staff. Reduced headcount while maintaining the same high level of customer service.• Assisted in training of new hires in a group lead position. Created and implemented proper file and documentation retention policies as outlined by Snap-on legal department and industry protocol. Show less