Experience

St. Luke's Duluth, MN

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Patient Account Representative

  • Jan 2017 - Present

  • Upon initial client encounter; obtain demographics information, collect any necessary fees, and issue and review forms for completion • Ensure proper billing is set up for each visit and assist in the creation of claims once charges have been entered • Respond to incoming phone calls, faxes, and in-person encounters with patients, employment candidates, and companies by scheduling, answering questions, sending messages to pertinent recipients, and delegating tasks • Prepare charts… Show more • Upon initial client encounter; obtain demographics information, collect any necessary fees, and issue and review forms for completion • Ensure proper billing is set up for each visit and assist in the creation of claims once charges have been entered • Respond to incoming phone calls, faxes, and in-person encounters with patients, employment candidates, and companies by scheduling, answering questions, sending messages to pertinent recipients, and delegating tasks • Prepare charts with required company and federal documents for upcoming client appointments • Scan documents into electronic health record • Manage outgoing referrals: connect with workers’ compensation insurance companies and company clients to obtain prior authorization for services, record communications, facilitate scheduling with referred specialty, and track progress and completion Show less • Upon initial client encounter; obtain demographics information, collect any necessary fees, and issue and review forms for completion • Ensure proper billing is set up for each visit and assist in the creation of claims once charges have been entered • Respond to incoming phone calls, faxes, and in-person encounters with patients, employment candidates, and companies by scheduling, answering questions, sending messages to pertinent recipients, and delegating tasks • Prepare charts… Show more • Upon initial client encounter; obtain demographics information, collect any necessary fees, and issue and review forms for completion • Ensure proper billing is set up for each visit and assist in the creation of claims once charges have been entered • Respond to incoming phone calls, faxes, and in-person encounters with patients, employment candidates, and companies by scheduling, answering questions, sending messages to pertinent recipients, and delegating tasks • Prepare charts with required company and federal documents for upcoming client appointments • Scan documents into electronic health record • Manage outgoing referrals: connect with workers’ compensation insurance companies and company clients to obtain prior authorization for services, record communications, facilitate scheduling with referred specialty, and track progress and completion Show less



Catholic Charities Free Health Care Center

• United States
• Medical Practices
• 1 - 100 Employee

• Front Office Coordinator, Change-a-Heart Intern

  • Sep 2014 - Aug 2016

  • Supervised and trained rotation of 20+ clerical volunteers on CCFHCC front office policies and procedures • Managed non-clinical functions scheduling of medical and dental appointments, collecting patient information for the Electronic Health Record, ensuring adequate coverage of medical and dental floor front offices, and appropriately delegating clerical tasks to volunteers • Maintained monthly appointment statistic reports, implementing new formulas with the introduction of new… Show more • Supervised and trained rotation of 20+ clerical volunteers on CCFHCC front office policies and procedures • Managed non-clinical functions scheduling of medical and dental appointments, collecting patient information for the Electronic Health Record, ensuring adequate coverage of medical and dental floor front offices, and appropriately delegating clerical tasks to volunteers • Maintained monthly appointment statistic reports, implementing new formulas with the introduction of new appointment types • Acted as liaison between patients and staff/clinicians, and collaborated with CCFHCC team to ensure patient satisfaction and efficient patient flow • Designed and implemented tracking system of patients requesting appointments unavailable at the time of scheduling using MS Excel • Conducted and presented 2015 and 2016 annual patient survey of more than 200 patients • Compiled analysis of hundreds of appointments over three-month period, identifying patterns in patient scheduling and volume • Collected required tax and government documentation needed for health care center service eligibility assessments and provided assistance to patients in obtaining needed documents Show less • Supervised and trained rotation of 20+ clerical volunteers on CCFHCC front office policies and procedures • Managed non-clinical functions scheduling of medical and dental appointments, collecting patient information for the Electronic Health Record, ensuring adequate coverage of medical and dental floor front offices, and appropriately delegating clerical tasks to volunteers • Maintained monthly appointment statistic reports, implementing new formulas with the introduction of new… Show more • Supervised and trained rotation of 20+ clerical volunteers on CCFHCC front office policies and procedures • Managed non-clinical functions scheduling of medical and dental appointments, collecting patient information for the Electronic Health Record, ensuring adequate coverage of medical and dental floor front offices, and appropriately delegating clerical tasks to volunteers • Maintained monthly appointment statistic reports, implementing new formulas with the introduction of new appointment types • Acted as liaison between patients and staff/clinicians, and collaborated with CCFHCC team to ensure patient satisfaction and efficient patient flow • Designed and implemented tracking system of patients requesting appointments unavailable at the time of scheduling using MS Excel • Conducted and presented 2015 and 2016 annual patient survey of more than 200 patients • Compiled analysis of hundreds of appointments over three-month period, identifying patterns in patient scheduling and volume • Collected required tax and government documentation needed for health care center service eligibility assessments and provided assistance to patients in obtaining needed documents Show less



University of Minnesota Duluth

• United States
• Higher Education
• 700 & Above Employee

• Temp/Casual Dining Center employee, Student employee

  • Aug 2013 - Aug 2014

  • Maintained a clean, safe, and effective work space to serve food • Communicated with students and staff to respond to inquiries and customer service issues • Awarded Harry T. Kase Scholarship based on work performance, attitude, punctuality, dependability, and adhering to all dining center policies

• Undergraduate Teaching Assistant- General Biology

  • Sep 2013 - Dec 2013

  • Assisted the graduate teaching assistant with lessons for General Biology I Lab • Answered student inquiries about procedures during the lab • Set up and put away equipment required for labs • Ensured proper lab technique is used by students • Prepared and presented a lesson and instructions for weekly experiment



TBI Residential & Community Services

• United States
• Mental Health Care
• 1 - 100 Employee

• Direct Care Staff

  • Jul 2012 - Aug 2013

  • Aided in the rehabilitation of and provided daily cares for adult clients with traumatic brain injuries • Identified new, engaging activities to boost client morale, encourage social interaction, and augment daily physical activity • Instructed and reinforced independent tasks for client along with other staff, leading to approval of more self-cares and privacy and continued progress in his rehabilitation • Aided in the rehabilitation of and provided daily cares for adult clients with traumatic brain injuries • Identified new, engaging activities to boost client morale, encourage social interaction, and augment daily physical activity • Instructed and reinforced independent tasks for client along with other staff, leading to approval of more self-cares and privacy and continued progress in his rehabilitation



Saint Mary's University of Minnesota

• United States
• Higher Education
• 500 - 600 Employee

• Academic Skills Center Tutor

  • Sep 2011 - May 2012

  Tutored college students in Botany & Zoology and General Chemistry

• University Advancement Phone Center Representative

  • Sep 2011 - May 2012

  • Utilized caller system Ruffalo-Cody to make outbound calls and solicit donations for the school • Promoted St. Mary’s University through alumni connections