Experience

Adumo Online

• South Africa
• Financial Services
• 1 - 100 Employee

• Customer Success Team Leader

  • Jun 2017 - Present

  As the Customer Success Team Leader, my role is to support our customers as they transition from sales prospects to active users of our products. My main focus is to ensure customer loyalty, Bank/Fica compliance and building close long-term customers relationships, through a streamlined customer experience and providing support to our sales force and account management teams. This is often a high-pressured role, which demands accuracy and speedy resolution. Professional customer engagement is the name of our game. I place customer relationships at the heart of what I do. My main responsibilities are to increase customer retention, solve customer issues, and drive customer satisfaction. This I manage and do effectively by understanding client needs and proactively find new ways to resolve customer issues before they happen. Show less



Swift Merchant Services (MyGate Communications)

• Cape Town, Western Cape, South Africa

• Merchant Services Consultant

  • Jul 2013 - Dec 2017

  Swift Merchant Services specializes in processing all merchant accounts for online and speed point facilities. I manage all Fica and Compliance related enquiries and ensure every client onboarding experience is seamless throughout the process. Part of my role is to ensure a good relationship with the major banks and all submissions from a 1st tier check perspective is of quality and documents comply with bank regulatory requirements. Swift Merchant Services specializes in processing all merchant accounts for online and speed point facilities. I manage all Fica and Compliance related enquiries and ensure every client onboarding experience is seamless throughout the process. Part of my role is to ensure a good relationship with the major banks and all submissions from a 1st tier check perspective is of quality and documents comply with bank regulatory requirements.



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Sales Administration

  • Jan 2011 - Jun 2013