Experience

Sterling Sky Inc

• Canada
• Marketing Services
• 1 - 100 Employee

• Local SEO Analyst & Account Manger

  • Sep 2023 - Present

  I help businesses develop strategies to improve their online visibility and organic search rankings, ultimately driving more relevant traffic to their website. I help businesses develop strategies to improve their online visibility and organic search rankings, ultimately driving more relevant traffic to their website.



Martindale-Avvo

• United States
• Law Practice
• 1 - 100 Employee

• Fulfillment Operations Manager | Internet Brands: 2022 – 2023

  • Aug 2022 - Apr 2023

  Promoted to oversee the Fulfillment Department, in addition to continuing to lead the PM group. Provided quality and efficient fulfillment processes for clients’ new and redesigned websites, managing the project workflows to ensure optimized website fulfillment.- Served as Group Manager overseeing the team who owned the Project lifecycle, including Ideation, Design, Execution, and Assessment stages- Developed, evaluated, and implemented staffing, training, scheduling, and reward and recognition programs, resulting in a 24% decrease in turnover rate and a motivated and productive workforce- Developed and led quarterly SOP improvement processes and procedures, with a focus on area operations, efficiency, and service to internal stakeholders and external customers Show less

• Senior Project Manager | Internet Brands: 2018 – 2022

  • Apr 2018 - Aug 2022

  Led the PM Group by crafting SOPs, product troubleshooting guides, and department processes while independently managing various department projects.Facilitated daily web team scrum and weekly team meetings, capturing and publishing accurate notes while working collectively to improve operationsEstablish processes and procedures supporting department and company standards and strategic objectives, creating and analyzing various reports to inform all decision-making functionsRegularly evaluate processes and procedures and suggest alternative methods to improve area operations, efficiency, and service to internal and external customers Show less



Martindale-Hubbell

• United States
• Legal Services
• 1 - 100 Employee

• Website Project Manager

  • Mar 2011 - Mar 2018

  Managed and led projects from inception to site launch, coordinating, developing, and driving all timelines throughout the workflow process to deliver a high-quality end product. Documented and reported project status updates in CRM and project management tools as the SME, proactively and effectively managing any changes to tasks or timing. Maintained communication with key stakeholders to ensure they were apprised of any pertinent changes to vital aspects of assigned initiatives. Liaised with web designers, web developers, search engine optimization specialists, and legal writers as each project's primary point of contact. Show less



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Website Support Specialist

  • Jan 2009 - Feb 2011

  Assisted clients with designing websites for law firms and trained them on WordPress CMS, Page Designer, Site9 tools, and image scanning, allowing them to update content/design and maintain sites independently. Performed troubleshooting for general questions and technical issues and promptly resolved both simple and complex problems as they arose. Offered guidance on content management, website customization, and general product education via initial and regular proactive email communication with new and renewed customers. Mastered the concepts, functionality, and backend support for WordPress and leveraged understanding of WYSIWYG CMS, HTML coding, JavaScript, and CSS to troubleshoot all facets of website operation. Served as a product expert on the general front end and technical back end of all supported products and services, answering and managing all inbound requests in accordance with department standards/schedules. Show less