Business Analyst

• Jun 2021 - Present

Business Analyst

• Jun 2021 - Nov 2022

IT Manager Intake and Capacity

• May 2014 - Present

Manager IT Porftolio Management Group

• Feb 2009 - Present

Portfolio Manager - IT Consumer Household Lines

• Feb 2008 - Jan 2010

Business relationship Manager - Product Tecnology

• Jun 2005 - Jan 2008

IT State Analyst

• Jan 2005 - Jan 2008

Managed the IT business relationship with multiple Product Operations state teams, serving as the single point of contact to technology for State managers and their direct reports.Managed the development of the overall technology design and implementation of pilot states for a new Non-Standard personal lines auto product – Allstate Blue. Designed modified tier and SRM Advance technology solutions in support of enhanced rating segmentation needs of the business.

IT Application Consultant

• Jan 2001 - Jan 2005

Led the Technical Center of Expertise team of 4 application consultants as a subject matter expert in support of the Agency Sales and Service processing system, providing technical consulting for application development teams. Led the Use Case development team in requirements gathering and use case creation for the initial Alliance Quoting and Specialty lines Quoting and New Business designs. Designed the Rate Adjustment Factor and Rate Change Express processes and managed the technology implementation of the solutions in support of speed to market needs of the business. Show less

Manager

• Jan 2008 - Present

Leads a high performance team of experienced IT Portfolio Managers in supporting the Product Operations partners. Creates operational efficiency and effectiveness through the utilization of and development of organization supporting processes including high level estimation, requirements pursuit and ideation, enhanced solution estimation, and change control review. Provides Subject Matter Expert knowledge and consultation on the SDLC phase gating Early Adopters team. Built role clarity within the IT Portfolio Manager role through refinement of standards and expectations associated with the role. Managed the Online Acquisition Portfolio including work intake, vendor billing reconciliation and customer requirements building. Led Release Quality SWAT team in support of area wide quality efforts. Managed development of Maintenance Portfolio intake and monitoring process in collaboration with the Corrective Action team. Led the Emerging Business Consumer Household and Commercial lines Portfolio team in all facets of ideation, client relationship management, budgeting and forecasting. Coordinated development of availability Service Level and Operating Level agreements for Allstate Agency and CIC Sales and service processing applications. Led the evaluation and redesign of a Change Control Review process for Product Operations DCIO which links to the Enterprise Release process and schedule. Show less

Team Leader

• Jan 1995 - Jan 2000

Led the Rating/Quoting team of 5 in the successful integration of those applications with the newly developed policy processing system (NOVA).Led the Rating and Quoting development support team with 8 direct reports and a staff of 48 in all facets of software development including project management, design, build, test and deployment.

Application Developer

• Jan 1989 - Jan 1995

Developed and maintained multiple quoting and rating applications supporting the Agency point of sale and quoting and rating systems for personal lines Auto and Homeowners offerings.

Team Leader

• Jan 1988 - Jan 1989

Led a staff of 12, level one help representatives in support of the newly developed help desk function incorporated by McDonald’s nationwide to support cash register end of day inventory and accounting functions. Led a staff of 12, level one help representatives in support of the newly developed help desk function incorporated by McDonald’s nationwide to support cash register end of day inventory and accounting functions.

Application Developer

• Jan 1985 - Jan 1987

Programmed and supported PC based application suite developed for use by automobile dealerships to support their finance and insurance operations. Programmed and supported PC based application suite developed for use by automobile dealerships to support their finance and insurance operations.