Experience

Totaljobs Group

• United Kingdom
• Online Audio and Video Media
• 300 - 400 Employee

• 2nd Line Support Analyst

  • Feb 2023 - Present

  Helping investigate and resolve critical or more complex customer queries and technical issues.

• Strategic Job Quality Assurance Consultant

  • Oct 2021 - Feb 2023

  Promoted from Job Quality Assurance Executive giving best practice advice to our Enterprise clients to maximise their advert performance.

• Quality Assurance Executive

  • Nov 2018 - Oct 2021



Connect Solutions Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Quality Control Officer

  • Nov 2015 - Nov 2018

  • Promoted from Proof Reader to QCO at a company specialising in accessible formats for pupils with special educational needs. • As a middle leader I was responsible for signing off documents when I was happy they were complete, accurate and conformed to the client's requests. • Products included modified large print, marketing material, accessible PDFs and Braille. • Part of my role also included writing content for the website, producing weekly reports, maintaining style guides and suggesting changes to the production process. Show less



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• Freelance Translator

  • Nov 2015 - Oct 2018



KPI Recruiting Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Receptionist/Administrator

  • Jul 2015 - Nov 2015

  • Temping work at multiple organisations dealing with client queries, greeting guests and working as part of administration teams. • The roles required adapting quickly to new workplaces and systems, while using my initiative and problem-solving skills to successfully assist customers and complete tasks. • Temping work at multiple organisations dealing with client queries, greeting guests and working as part of administration teams. • The roles required adapting quickly to new workplaces and systems, while using my initiative and problem-solving skills to successfully assist customers and complete tasks.



European Parliament

• Belgium
• Political Organizations
• 700 & Above Employee

• Trainee Translator and Editor

  • Apr 2014 - Oct 2014

  • Worked on a variety of documents, including the Former Members' Association bulletin and MEPs' questions to the European Commission. • Worked to tight deadlines and with close attention to detail. • Manned the English helpline, delivering on-the-spot assistance to officials and MEPs throughout the whole Parliament with their English-language queries. • Enjoyed teaching English classes to fellow trainees and helping with English text-analysis workshops, which were open to all officials and trainees. Show less



López-Ebri Fachübersetzungen

• Translator and Translation Support

  • Sep 2013 - Mar 2014

  • Completed an internship where my role was to translate, proof read and coordinate translations for a number of languages and clients, all whilst working to an ISO system – included marketing material, business communications and technical documents. • All projects were completed to tight deadlines and involved attention to detail and close coordination with my colleagues. Time management, flexibility and team work were essential. • Used my IT and problem-solving skills when formatting documents to the client’s wishes. Show less