Manager Digital Solutions Commercial Operations

• Aug 2022 - Present

Senior Sales Support Specialists

• Jul 2019 - Present

Commercial Operations Manager

• Jul 2019 - Present

Sr. Commercial Strategy & Operations Lead

• Jan 2021 - Nov 2022

Broad responsibility for commercial strategy and sales operations. Develop and maintain global processes and tools related to the overall sales life cycle. Develop proposals, SOWs, and master service contracts. Design sales operational dashboards including funnel analysis, renewals, quota attainment, and revenue health reports. Manage go-to-market initiatives in new targeted regions. Accomplishments:• Designed and implemented operational SOPs and pricing calculator for sales force guidelines. • Developed go-to-market strategy in Canada, partnering with U.S. & Canada team. Launch October 2021.• Exceeded revenue goals by second quarter. • Developed Sales Toolkit for sales success.• Created cross functional bundle offering (this includes growing existing Ethicon purchases in exchange for C-SATS)• Created standardized customer contract packages in partnership with legal counsel. • Created Pipeline Dashboard shared with Leadership.• Drove end-to-end execution of go-to-market in EMEA, LATAM, APAC to deliver business results and compliant workflow.• Received multiple awards for streamlining business processes and maintaining governance.

Supply Chain Coordinator

• May 2018 - Jun 2019

Analyze data to create efficiency and cost savings. Audit delivery builds for compliance. Create Geo Fencing for large format accounts. Conduct root cause/trending analysis using real time transportation data. Manage Digital Design and content. Interview candidates to create pool for future openings. Manage onboarding/termination/transfers. Manage all facility requirements related to Routing Intelligence Group. Analyze data to create efficiency and cost savings. Audit delivery builds for compliance. Create Geo Fencing for large format accounts. Conduct root cause/trending analysis using real time transportation data. Manage Digital Design and content. Interview candidates to create pool for future openings. Manage onboarding/termination/transfers. Manage all facility requirements related to Routing Intelligence Group.

Project Analyst - Project Management

• Jan 2017 - Dec 2017

Oversee operations of Vendor Services to ensure operational goals are achieved. Collaborate with leadership and key stakeholders to develop effective relationships, sustainable resources and provide oversight strategies to maintain compliant workflow. Key role is to drive continuous improvement while managing contractual obligations. • Developed, Implemented, and Managed KPIs to ensure deliverables met expectations. • Drive end-to-end execution of project to deliver business results and compliant workflow.• Outlined competencies for positions to recruit best candidates, manage on/off boarding. • Provide coaching and counseling to improve individual performance. • Partnered with cross functional teams to develop new SOPs and managed roll out of new processes. • Streamlined current processes to improve functionally and time management.• Served as point of escalation for resolution – subject matter expert. • Manage employees to ensure compliance in a highly regulated business environment.• Trained internal J&J Directors/Managers, and Vendors on systems and applications.• Evaluate effectiveness of programs/processes and recommend improvements. • Create and present dashboard to Leadership.

Region Business Coordinator

• 1993 - Dec 2016

Manage business operations for West and Midwest regions. Managed and planned events such as Product Launch, Regional and District Meetings, Training, Town Hall and Client Facing meetings. • Exceeded Job Standards - highest level of company performance ratings; received numerous company awards for delivering exceptional performance and leadership. Best in Class.• Managed end-to-end corporate events. Travel to offsite locations to manage meetings. • Partnered with leadership to define corporate functions. Maintain corporate events calendar.• Lead calls/meetings to review projects, timelines, and manage issues. • Research venues and negotiated contracts to meet strict budgets. • Managed regional operating budgets of $2.2M. • Developed matrix style interviewing to aid in filling 700 positions. Adopted company wide. • Managed employee performance investigations, process terminations and conduct new hire orientation.• Designed and implemented a Development Playbook for employee goal setting, promoted personal development, and created a partnership with managers to promote and retain talent.• Identified and implemented cost saving efficiencies with 17,000 plus Verizon 4G accounts. Created new policies and procedures producing $280,000 in savings per year. • Launched Women’s Leadership Initiative (WLI) Grassroots chapter in Dallas, TX to empower and develop women across JNJ. • Provide strategic support to Leadership Teams. Developed presentations for status meetings.

Administator

• 1991 - 1993

• Managed operations of the St. Louis branch, supervised administrative employees. • Managed new hire orientation, employee relations, policy, benefits administration, and terminations.• Responsible for ensuring compliance with all federal, state and local laws and regulations as they relate to human resource function. • Managed operations of the St. Louis branch, supervised administrative employees. • Managed new hire orientation, employee relations, policy, benefits administration, and terminations.• Responsible for ensuring compliance with all federal, state and local laws and regulations as they relate to human resource function.