Copy Editor, Proofreader, Customer Service Advocate

• May 2018 - Present

Company Owner

• Jan 2018 - Dec 2021

Director Of Operations

• May 2009 - Dec 2017

Write, proofread, edit, and update marketing copy, website content, and letters. Check provider information for accuracy, communicate needed information to the provider, enter all medical claims and deposits. Follow up on all insurance denials, generate patient statements, collect outstanding balances from insurance and patients, evaluate accounts receivable lists and follow up on missing balances. Create online profiles for provider offices, set up Electronic Funds Transfer. Perform administrative duties such as managing and ordering supplies, paying vendors, collecting payroll.AchievementsSuccessfully set protocols for an upstart company's procedures and wrote corresponding training materials. Created and maintained patient and provider database, emphasizing clean, accurate dataManaged accounts in excess of $500,000 Met or exceeded collection targets, 83% of accounts in the 60-day aging bracketCreated specialty month-end reports addressing client reporting needs.Improved and streamlined day-to-day operationsImplemented training protocols as well as employee review processes which improved both employee performance and employee satisfactionSpearheaded internship programEvaluated and improved vendor choices and relationships Show less

Volunteer

• Jan 2005 - Dec 2016

Fundraising, proofread program guides, general office duties, answering calls during Pledge Drives, DJ. Fundraising, proofread program guides, general office duties, answering calls during Pledge Drives, DJ.

Owner/operator

• May 1998 - Mar 2010

• Successfully founded and maintained a residential cleaning service for over ten years. • Created client base through networking and marketing. • Coordinate schedules with clients. • Maintain inventories and bookkeeping. • Successfully founded and maintained a residential cleaning service for over ten years. • Created client base through networking and marketing. • Coordinate schedules with clients. • Maintain inventories and bookkeeping.

Marketing & Customer Service Associate

• Dec 2008 - May 2009

Organized and maintained retail space, provided customer service, assisted in implementing a new point of sale system, updated and maintained database spreadsheets. Operated trade show booth. Achievements Initiated marketing and advertising projects Created and purchased advertising for local coupon books Spearheaded customer outreach via social networking sites Drove foot traffic through special events Organized and maintained retail space, provided customer service, assisted in implementing a new point of sale system, updated and maintained database spreadsheets. Operated trade show booth. Achievements Initiated marketing and advertising projects Created and purchased advertising for local coupon books Spearheaded customer outreach via social networking sites Drove foot traffic through special events

Fundraising Chair

• Nov 2005 - Jan 2009

Production & Fundraising Organized and helped with a stage production, held auditions, facilitated selecting actresses, acted in the performance. Promoted the performance through various media outlets, compiled data into show programs, contacted local businesses for donations and advertisements, coordinated a silent auction. Planned and executed several fundraising events prior to the performances. Chair of Fundraising in 2008, achieved double the amounts raised in previous years. Show less

Sales and Marketing Assistant

• Jul 2007 - Dec 2008

• Created press releases, wrote copy, data entry, filed, proofread, and wrote letters.• Contacted universities and organizations related to the field of study for upcoming titles; uploaded book information to Amazon.com and other industry databases.• Compiled book and sales data; assured catalog accuracy; organized and executed the sale of remainder books.

Editorial Intern

• Jan 2007 - Jun 2007

• Proofread manuscripts, reviewed manuscript content and notes for accuracy, edited manuscripts• Registered books’ copyright information with the Library of Congress.• Corresponded with authors and universities.• Conducted research and assisted the Press’s Director.

Office Manager

• Feb 2002 - Jan 2004

• Conducted telephone and internet sales, processed credit card orders, provided customer service, recorded and invoiced sales from existing customers. • Expanded the customer base by brining in new accounts; attended trade shows and represented the company. • Provided payroll and bookkeeping, reconciled bank accounts, made deposits. • Proofread press materials and answered telephones. • Created and maintained the office manager position, including the construction and implementation of an office filing system, routed incoming mail, wrote checks to distributors, and maintained office inventory. Show less