Experience

Annual Reviews

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Meeting Planner

  • Oct 2016 - Present

• Meeting Coordinator

  • Oct 2016 - Present



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Event and Catering Manager

  • Apr 2015 - Oct 2016



Hilton San Jose

• United States
• Hospitality
• 1 - 100 Employee

• Director of Convention Services

  • Apr 2006 - Feb 2015

  Responsible for complete servicing aspects of all sales bookings from 10 – 300 rooms on peak night for all market segments at the 353 room, full service property, connected to the San Jose McEnery Convention Center. Work closely with all departments to ensure services are provided in a consistently superior and efficient manner. Lead banquet event order review meetings, weekly operational departments’ group resume meetings, as well as pre/post convention client meetings. Responsible for the delivery and enforcement of mutual contractual obligations, including performance agreements, minimum food and beverage arrangements, deposit schedules, final billing settlements, and resulting customers’ satisfaction. Monthly 30 day Group Forecasts with regular accuracy within 3% of actual. Active involvement in daily business review meetings to ensure domination of #1 or #2 in the market-set in all years of employment. Regular liaison with Convention Center Event Managers for shared events, including multi-property citywide conventions, hospitality suite coordination for major tech-related and other large citywide programs. Property liaison with the San Jose Sports Authority for large citywide sports events, i.e. several NCAA Basketball finals, Grand Prix, and numerous U.S Olympic events. Completely fluent with MS Office, Outlook, Word, and Delphi property management systems. Sought and spearheaded additional projects, creating the hotels’ post-renovation, Sales and Marketing print collateral. Directly responsible for facilitating the growth and development of team members through ongoing, direct mentorship. Recognized for superior customer service and teamwork through client feedback/repeat bookings & Team Member recognition via monthly and quarterly accolades throughout tenure. Particularly successful in facilitating rebooking many satisfied clients year after year, creating lasting relationships, and ensuring customer loyalty in a hyper-competitive environment. Show less



Crowne Plaza

• Hospitality
• 200 - 300 Employee

• DCSM

  • Apr 2008 - Apr 2010

  The Crowne Plaza Hotel was under the same ownership as the Hilton San Jose, the position was complexed to bridge both facilities. Responsible for overseeing all groups at both facilities. The Crowne Plaza Hotel was under the same ownership as the Hilton San Jose, the position was complexed to bridge both facilities. Responsible for overseeing all groups at both facilities.



Hyatt San Jose

• Hospitality

• Convention Services Manager

  • Jul 2004 - Apr 2006

  Accountable for complete servicing aspects of all group booking from 10 - 400 rooms on peak night for all market segments. Responsibilities included room reservation / room list cut-off date management. Complete menu and space planning. Conducting site tours with group contacts to ascertain all requirements for program/event needs. Creation of banquet event orders and detailed departmental resumes. All billing arrangements, including direct billing/credit application process, and collection assistance when needed. Conduction, analysis, and reporting of pre/post convention meetings, post convention recaps, and satisfaction surveys. Group 30-60-90 forecasting. Through successful and effective implementation of these expectations, was integral in cultivating loyal repeat customers and many satisfied referrals. Show less



Hotel Los Gatos

• Director of Catering

  • Oct 2002 - Jun 2004

  Responsible for opening budget creation and implementation, all catering sales and servicing, as well as complete conference services for all hotel group bookings in all market segments. Established the Hotel as a premier destination for VIP Corporate, Incentive, and Life events, including wedding ceremonies/receptions, and Bar/Bat Mitzvahs. Provided a unique role; responsible for revenue and service results to both the restaurant entity (Kuleto's) as well as the Hotel's management company, JDV, exceeding expectations for each. Led banquet staff to ensure the highest level of customer service for this 72 room, boutique, luxury property. Created opening and sustainable standard operating procedures for the banquet and catering departments. Show less



The Stanford Park Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales Manager / Group Sales Coordinator

  • 1997 - 2001