Experience

AHI International

• New Zealand
• Public Policy Offices

• Freelance Tour Director

  • Jan 2014 - Present

  To manage the program in such a way to ensure the program integrity and produce passengers eager to travel on another Travel program.  Follow the printed itinerary and overseeing that all the details which were planned and purchased are executed on location.  Be attentive to the needs and wants of the program participants and university representatives. Listen, respond, and solve problems whenever possible. Be visible and show enthusiasm. Accompany the group on all included excursions. Attend all included lectures and meals. Handle passenger emergencies.  Maintain communication with passengers. Provide a welcome briefing, plus frequent briefings of shorter duration regarding what to expect and what is ahead in the itinerary.  Provide "on-site" quality control and report problems and new ideas to the home office.  Monitor performance of guides, lectures, motor coach drivers, hospitality desk staff and additional onsite personnel. Correct performance as needed, and alert home office to major problems.  Handle all pre-agreed arrangements with hotel management and service personnel. Pre-inspecting all function rooms for lectures, meals and parties to assure proper room assignment and set up, and meal service. Maintain open and frequent communications with suppliers. Review rooming list and room requests with the hotel in advance of the arrival of the group and reconfirm venues.  Reporting to the home office including completing and submitting post-trip accounting forms such as expense reports, vouchers and special tour charge forms. Submitting detailed trip reports, incident/accident reports, and email/telephone communications as needed. Show less



Belmond Mount Nelson Hotel

• South Africa
• Hospitality
• 100 - 200 Employee

• Group and Incentive Sales Coordinator

  • Feb 2009 - Dec 2013

  Responsible of the organization, planning and management of leisure, corporate and incentive groups from around the world. Groups range in size between10 and 300pax. Most groups are planned 1-3 years out, thus the position requires alot of admin, planning and multi-tasking.  Organize, and responsible for all facets of group, pre-travel planning and negotiations – to arrival, transport, check-in, conferences, dinners, décor, accommodation ect.  Sales skills needed to negotiate and covert the business, interpersonal skills needed to maintain relationships with clients  Highly pressurized, budget driven environment. Tight turn-around times and deadlines Assistant Banqueting Operations Manager: Assisted in running the banqueting department of the regal 5 star hotel. Functions range from small corporate lunches, to large conferences and lavish banquets and weddings. Liaise with many high profile guests and ensured the smooth running of their functions to their high expectations  Position requires much logistical planning and foresight. ordering of stock, budgeting, forecasting, controlling, stocktaking, interdepartmental communication and crisis management.  Performed a strong administrative function in the department, updating records, scheduling meetings, taking minutes, perform HR functions, controlling maintenance log and assist in the functional smooth running of the department  Co-Manage a team of 40 staff, waiters, housemen and barmen Show less


NH Hotel Group
• Spain
• Hospitality
• 1 - 100 Employee
• Assistant Banqueting Manager

  • Dec 2006 - Jan 2009