Experience

J Jill

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Oct 2022 - Present



Chico's FAS, Inc.

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2012 - Nov 2022



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• STORE MANAGER

  • Jul 2004 - Jul 2010

  DIRECTED SALES OPERATIONS FOR 26 MILLION DOLLAR STORE. RECRUITED AND HIRED MANAGEMENT STAFF, SUPERVISING 150 SALES PERSONAL AND 14 MANAGERS. DEVELOPED INFLUENTIAL CUSTOMER SERVICE POLICIES TO ENSURE GROWTH WITHIN THE STORE. DIRECTED SALES OPERATIONS FOR 26 MILLION DOLLAR STORE. RECRUITED AND HIRED MANAGEMENT STAFF, SUPERVISING 150 SALES PERSONAL AND 14 MANAGERS. DEVELOPED INFLUENTIAL CUSTOMER SERVICE POLICIES TO ENSURE GROWTH WITHIN THE STORE.



Dillard's Department Store

• Store Manager

  • Jul 2004 - Jul 2010

  2010 Oversaw sales operations for major department store that achieved between $24 million and $26 million in annual sales. Hired sales and management staff, supervising 150 sales personal and 14 managers. Monitored sales performance by store and person, ensuring all goals were attained. Established program of setting and following weekly store goals to increase overall sales. Developed influential customer service policies to ensure happiness. Continually monitored sales techniques, merchandise levels, and operations. Previously held position of asst. manager; promoted after 2 years. Show less

• Assistant Store Manager 2002

  • Nov 2002 - Jul 2004

  Directed sales operations for retail chain that grew from $18 million to $21 million. Worked daily with sales managers to be staffed properly and budgeted correctly. Recruited and developed promotable personnel for future management positions. Monitored expenses daily for any improvement and error. Improved expenses by 10% while running a 2% increase on the year. Responsible for maintaining a clean, lighted, and operationally attracting store. Enforced all required company policies and maintained necessary state and federal regulations. Investigated and resolved legal issues and customer complaints. Previously held position of area sales manager, promoted after 5 years. Show less



Dillard's Department Store

• Area Sales Manager

  • Jan 1997 - Jan 2002

  Supervised and directed $18 million dollar area, while managing a team of 30 employees. Oversaw all floor activities, including displays and sales. Increased gross and net profits each year by as much as 10%. Resolved customer issues and complaints. Conducted opening and closing procedures and accounted for all cash and media. Ranked #1 area sales manager for 4 consecutive years. Previously held position as visual merchandising manager; promoted.

• Visual Merchandising Manager

  • Jan 1994 - Jan 1997

  Designed in-store displays ensuring that key merchandise with high profit margin was sold in important areas. Responsible for training and developing employees on visual standards. Maintained all visual displays, merchandise presentation, fixture alignment and merchandise adjacencies. Actively involved in planning and opening of new locations, performing training saves personnel and assisting with merchandise layouts.



JCPenney Department Store

• Visual Merchandising Manager

  • Jan 1985 - Jan 1994

  Responsible for designing all in-store displays. Trained and developed all store employees. Developed strong working relationships with co-workers, management, and clientele. Received numerous awards and attending training seminars in Atlanta and Dallas. Responsible for designing all in-store displays. Trained and developed all store employees. Developed strong working relationships with co-workers, management, and clientele. Received numerous awards and attending training seminars in Atlanta and Dallas.



Fashion Bug

• Area Supervisor Visual Merchandising

  • Jan 1983 - Jan 1985

  Oversaw 14 stores in KY, TN, and IL. Trained and developed all store personnel including management on visual standards. Implemented visual sets in accordance with company plans. Awarded best overall district by our Regional Manager. Assisted in store openings and remedies. Oversaw 14 stores in KY, TN, and IL. Trained and developed all store personnel including management on visual standards. Implemented visual sets in accordance with company plans. Awarded best overall district by our Regional Manager. Assisted in store openings and remedies.