Experience

ExecutivePlacements.com - The JOB Portal

• Advertising Services
• 1 - 100 Employee

• Claims Examiner

  • Oct 2018 - Present

  Reviewed new cdw rental car claims. Determine coverage per contract. Analyzed documents to ensure terms of conditions are met for eligibility. Sent proper correspondences to follow up with cardholders. Ability to work independently Reviewed new cdw rental car claims. Determine coverage per contract. Analyzed documents to ensure terms of conditions are met for eligibility. Sent proper correspondences to follow up with cardholders. Ability to work independently



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• P&C Insurance Agent

  • Apr 2018 - Sep 2018

  Great understanding of insurance types policies procedures coverage prices etc. Exceptional customer service skills with customers as well as providers Proficient in MS Office and data input programs used to collect insurance information Thorough and meticulous in all paperwork and data entry Problem solving skills needed to assist customers with claims Collected and updated customer information to ensure coverage was correct Excellent mathematical skills for easy calculations Great understanding of insurance types policies procedures coverage prices etc. Exceptional customer service skills with customers as well as providers Proficient in MS Office and data input programs used to collect insurance information Thorough and meticulous in all paperwork and data entry Problem solving skills needed to assist customers with claims Collected and updated customer information to ensure coverage was correct Excellent mathematical skills for easy calculations



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Customer Solutions Specialist

  • Sep 2017 - Mar 2018

  Responded to and handled customer complaints and banking inquiries in a timely manner. Maintained a polite and professional telephone manner. Developed personal organization and multitasking skills in a fast paced environment. Extremely knowledgeable on computer productivity software Responded to and handled customer complaints and banking inquiries in a timely manner. Maintained a polite and professional telephone manner. Developed personal organization and multitasking skills in a fast paced environment. Extremely knowledgeable on computer productivity software



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jun 2017 - Sep 2017

  Greet every customer with a smile and inquire about store experience. Efficiently ring up items and process payments to keep customers flowing through check-out aisles. Volunteer for extra work in to cover short-staffed shifts Greet every customer with a smile and inquire about store experience. Efficiently ring up items and process payments to keep customers flowing through check-out aisles. Volunteer for extra work in to cover short-staffed shifts



Autumn Care Nursing & Rehab

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• CNA

  • Dec 2015 - Aug 2016

  Read and recorded temperature, pulse, and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Positioned residents for comfort and to prevent skin pressure problems. Kept facility stocked with necessary supplies. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and outputs. Read and recorded temperature, pulse, and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Positioned residents for comfort and to prevent skin pressure problems. Kept facility stocked with necessary supplies. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and outputs.



Minacs Marketing Solutions, A Concentrix Company

• Glen Allen, Virginia

• Member Services Specialist

  • Feb 2015 - Feb 2016

  Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specific timeframes. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specific timeframes.