Experience

Carolinas Telco Federal Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Member Support Team Lead

  • Jan 2023 - Present

• Member Support Specialist

  • Feb 2021 - Jan 2023



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker II

  • Jun 2020 - Feb 2021

  Provided superior customer service to current and potential customers. Open new customer accounts - checking, savings, HSA, IRA, CD, Safe Deposit Boxes. Complete account maintenance - personal information updates, check and debit card orders, product changes. Resolve customer issues with online banking, debit card disputes, compromised accounts. Meet daily sales call goals. Strengthen customer banking relationships by providing advice on products and services that they will benefit from. Process customer loan and credit card applications.



First Chatham Bank

• Savannah, Georgia Area

• Personal Banker

  • Jul 2017 - Mar 2020

  Provided superior customer service to current and potential customers. Opened new accounts - checking, savings, HSA, IRA, CD, Safe Deposit Boxes. Completed account maintenance - personal information updates, check orders, instant issue debit cards. Resolved customer issues with online banking, debit card disputes, compromised accounts. Completed monthly/weekly reports - NSF, Controlled accounts, Safe Deposit Box, Closed accounts. Strengthened customer banking relationships by providing products and services that they would benefit from. Filed all new and closed accounts monthly.



SouthState Bank

• United States
• Banking
• 700 & Above Employee

• Teller

  • Apr 2014 - Jul 2017



Southern First Bank

• United States
• Banking
• 200 - 300 Employee

• Teller

  • Aug 2013 - Apr 2014



GENERATIONS GROUP HOMES, INC.

• United States
• 1 - 100 Employee

• Mental Health Counselor II

  • Nov 2012 - Aug 2013

  Provided positive emotional support. Tended to daily needs of residents. Wrote incident reports/paperwork. Helped teach basic life skills. Built healthy, positive, relationships with residents. Provided positive emotional support. Tended to daily needs of residents. Wrote incident reports/paperwork. Helped teach basic life skills. Built healthy, positive, relationships with residents.



Lifespring Center

• Social Work Intern

  • Jan 2012 - May 2012

  Helped with daily needs of the residents and children.Practiced Case Management.Wrote case notes.Filed paperwork.Assisted with job searching for residents.Assisted with daily intake of new residents.Helped with the move in process for new residents - went through rules and expectations.

• Receptionist/Child Care Volunteer

  • Jun 2010 - May 2012

  Answered and transferred callsDid daily intake of new residents/waiting listGreeted visitorsWatched children (infant - 8 years old) while mothers were in class