Receptionist

• Oct 2013 - Present

Dental Nurse

• Sep 2007 - Oct 2013

I was employed at a small but busy NHS dental practice for five years. Initially I joined the practice as a full time receptionist. My responsibilities included answering all incoming telephone calls, greeting and dealing with patients, making appointments and general administrative tasks such as letter writing and account handling. I was also primarily responsible for monitoring and ordering new stock. In September 2008 I began training as a dental nurse and qualified in January 2011. I first registered with the General Dental Council in May 2011. For several months, I was the only full time dental nurse at the practice, meaning that both patients and other staff members relied heavily on me for continuity of care and service. Having a good rapport with the patients was a key part of my role, as was being approachable and reasonable when relaying information, handling misunderstandings and dealing with complaints. I also played a part in ensuring that the practice was kept up-to-date with legislation and guidelines by writing various policies and amending them as necessary on an annual basis. I also wrote and formatted the practice information leaflet. I was also instrumental in training a new member of staff which included compiling a handbook used in the induction period. Show less

Customer Relations Representative

• Jun 2007 - Sep 2007

Customer Relations Representative in the motor industry. Tasks included completing customer satisfaction surveys and collating customer feedback. Customer Relations Representative in the motor industry. Tasks included completing customer satisfaction surveys and collating customer feedback.