Fundraising Manager

• May 2022 - Present

Regional Manager: United Kingdom & Ireland

• Nov 2020 - May 2022

• Responsible for the overall strategic planning of GivenGain and its activities in the United Kingdom, Ireland and Oceania. • Develop and execute an in-country marketing strategy alongside the Executive Director. • Responsible for new business development (sales and growth plans). • Accountable for customer success management and key account management (events, charities, corporates and fundraisers). • Effectively coordinate and liaise with partners to successfully implement fundraising strategies. • Manage and execute multiple fundraising campaigns for running and cycling race events. • Proactively develop strategies to maximise fundraising activity within the event base. Show less

Fundraising Campaign Manager

• Nov 2018 - Nov 2020

> Responsible for the online fundraising strategy of our partners (sports event organisers and corporates), setting up and driving successful fundraising campaigns for participants and employees. > Advising charities, event organisers and corporates on best practices for multi-platform fundraising campaigns, including content, audience and distribution. > Managing client relationships to improve retention numbers whilst proactively promoting the platform and identifying opportunities to grow. Show less

Customer Service Supervisor

• Oct 2016 - Nov 2017

> Performed store opening and closing duties, and general store management, including handling cash and credit transactions. > Assisted customers on the phone regarding store operations, products, promotions and orders. > Maximised every sales opportunity by cross-selling profitable products. > Assisted in the training of new team members, utilising learning checklists and training materials. > Analysed statistics and other data to determine the level of customer service performance and sales targets achieved by the team. Show less

Student Ambassador

• Sep 2015 - Sep 2017

> Developed my confidence and capability to speak in front of large audiences. > Actively engaged with the local community to promote the University to prospective students. > Assisted with the general running of taster days, subject specific events and tours of the campus. > Developed my confidence and capability to speak in front of large audiences. > Actively engaged with the local community to promote the University to prospective students. > Assisted with the general running of taster days, subject specific events and tours of the campus.

Customer Service Associate

• Oct 2015 - Feb 2016

> Successfully demonstrated the ability to remain calm and handle multiple projects simultaneously in a fast-paced and dynamic environment. > Guaranteed customer satisfaction by acting as key contact for issue resolution & customer advocacy. > Advanced my communication skills, being able to effectively listen to customer needs and influence purchasing decisions. > Maintained a positive "can-do" attitude and developed resilience when overcoming problems. > Demonstrated the ability to use my own initiative whilst being a integrated team player. Show less

Stock Associate

• Nov 2014 - Sep 2015

> Tackled issues and ensured the timely resolution of customer enquiries. > Demonstrated my flexibility and dependability whilst covering other roles when needed. > Showcased my ability to prioritise and deal effectively with a number of tasks simultaneously. > Maintained merchandise flow and presentation standards whilst ensuring asset protection. > Tackled issues and ensured the timely resolution of customer enquiries. > Demonstrated my flexibility and dependability whilst covering other roles when needed. > Showcased my ability to prioritise and deal effectively with a number of tasks simultaneously. > Maintained merchandise flow and presentation standards whilst ensuring asset protection.