Experience

Provide Security

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Door Supervisor

  • Nov 2017 - Present

  Events across London & the South East, Football Stadiums & RacecoursesRoyal Ascot 2019/2021/2022COVID MarshalReading University Park Eat Bar Events across London & the South East, Football Stadiums & RacecoursesRoyal Ascot 2019/2021/2022COVID MarshalReading University Park Eat Bar



Centre Circle Event Management

• United Kingdom
• Events Services
• 1 - 100 Employee

• Door Supervisor

  • Oct 2018 - Present

  Events across London & the South East: variety of Football Stadiums & Racecoursesvariety of sporting events, NYE Fireworks, Parades, OVO Arena (Wembley) COVID Marshal Events across London & the South East: variety of Football Stadiums & Racecoursesvariety of sporting events, NYE Fireworks, Parades, OVO Arena (Wembley) COVID Marshal



Wembley Stadium

• Entertainment Providers
• 1 - 100 Employee

• Door Supervisor

  • Feb 2022 - Present

  providing security at the Home of Football providing security at the Home of Football



Showsec

• United Kingdom
• Events Services
• 500 - 600 Employee

• Door Supervisor

  • Jan 2020 - Present

  Events across London & the South East, variety of Music gigsCOVID Marshal at retail environments & COVID Testing site Events across London & the South East, variety of Music gigsCOVID Marshal at retail environments & COVID Testing site



McLaren Automotive Ltd

• United Kingdom
• Automotive
• 700 & Above Employee

• Customer Support Officer

  • Jul 2022 - Jul 2022

  Security Security



FTB Security Ltd

• United Kingdom
• Security and Investigations

• Door Supervisor

  • Feb 2022 - Jul 2022

  Memorable Front of House at Dorking Halls, Woking Theatre Roehampton University Student Union & Richmond Theatre Memorable Front of House at Dorking Halls, Woking Theatre Roehampton University Student Union & Richmond Theatre



THE EVENT & EXHIBITION PARTNERSHIP LIMITED

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Door Supervisor

  • Sep 2016 - Oct 2021

  Steward then Door Supervisor September 2016 to presentEvents & corporate exhibitions across the UK: Excel, Olympia, King Edward VII Enclosure at Ascot, Goodwood variety of sporting events & Winter WonderlandCOVID Marshal at COVID Vaccination Centre Steward then Door Supervisor September 2016 to presentEvents & corporate exhibitions across the UK: Excel, Olympia, King Edward VII Enclosure at Ascot, Goodwood variety of sporting events & Winter WonderlandCOVID Marshal at COVID Vaccination Centre



the movie lot limited

• door supervisor

  • Oct 2019 - Sep 2021

  Security Operative/COVID Marshal at studios/on set/location/Unit base for Film/TV/adverts/photoshoots, member of BECTU with PLI Security Operative/COVID Marshal at studios/on set/location/Unit base for Film/TV/adverts/photoshoots, member of BECTU with PLI



Tracsis Events (Prev. SEP)

• United Kingdom
• Events Services
• 1 - 100 Employee

• Traffic Management

  • Apr 2016 - May 2019

  Traffic management & customer interaction across the UK at various outdoor events Traffic management & customer interaction across the UK at various outdoor events



Thames Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Assurance co-ordinator (Case Manager)

  • Dec 2014 - Nov 2015

  Permanent Customer Assurance Co-ordinator March 2015 to November 2015 Contractor Customer Assurance Co-ordinator December 2014 to February 2015• Ensured the customer’s journey from initial contact to resolution was handled to the highest possible standard and to the customer’s expectations• Managed the interaction with various stakeholders as the voice of the customer to ensure the customer case was resolved according to my customer’s timescale • Regularly exceeded SLA & KPI performance expectations



Telent Technology Services Ltd

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Fault Desk Administrator

  • Sep 2014 - Nov 2014

  Covered long term absence, performed shift work 4 days on 4 days off 12 hour day & night dealing directly with Transport for London help desk to ensure maintenance & repair jobs for traffic lights across London were undertaken as per strict SLA to keep disruption to London traffic at minimum. I was responsible for allocating work to engineers, managing their workloads and documenting progress of each task within the operating system. I also managed the relationship with key utility companies. Covered long term absence, performed shift work 4 days on 4 days off 12 hour day & night dealing directly with Transport for London help desk to ensure maintenance & repair jobs for traffic lights across London were undertaken as per strict SLA to keep disruption to London traffic at minimum. I was responsible for allocating work to engineers, managing their workloads and documenting progress of each task within the operating system. I also managed the relationship with key utility companies.



CDS, a Hewlett Packard Enterprise company

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor

  • May 2012 - Dec 2013

  • At time of redundancy I was a supervisor due to promotion • Created all documentation with assistance from virtual team with different priorities to reduce loss of revenue• Engaged with a virtual team to ensure parts were accounted for within strict SLAs & KPIs• Provided updates on each part with all pertinent information• Analysed data to manage trends and provided recommendations • At time of redundancy I was a supervisor due to promotion • Created all documentation with assistance from virtual team with different priorities to reduce loss of revenue• Engaged with a virtual team to ensure parts were accounted for within strict SLAs & KPIs• Provided updates on each part with all pertinent information• Analysed data to manage trends and provided recommendations



Phoenix IT Group (now part of Daisy Group)

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Handover

  • Mar 2012 - Apr 2012

  (TUPED) Handover for Fujitsu (DWP contract) previously managed by A&O IT Services (TUPED) Handover for Fujitsu (DWP contract) previously managed by A&O IT Services



A&O systems+services

• Helpdesk Agent

  • Apr 2010 - Apr 2012

  • Logged & verified incidents relating to various types of IT equipment to achieve KPIs• Managed incidents with various stakeholders • Ordered parts & checked on delivery status • Provided updates to customers via phone/email/ticketing system • Logged & verified incidents relating to various types of IT equipment to achieve KPIs• Managed incidents with various stakeholders • Ordered parts & checked on delivery status • Provided updates to customers via phone/email/ticketing system



Office for National Statistics

• United Kingdom
• Government Administration
• 700 & Above Employee

• Social Survey Interviewer

  • Mar 2010 - Apr 2010

  I contacted residents at pre-selected addresses face to face between 10:00 – 20:00I provided information to overcome objections so appointment could be agreed I attended appointment & asked questions/recorded answers on laptop I contacted residents at pre-selected addresses face to face between 10:00 – 20:00I provided information to overcome objections so appointment could be agreed I attended appointment & asked questions/recorded answers on laptop



robert_a_salter@hotmail.com

• various

  • May 2005 - Apr 2010

  During May 2005 to April 2010 I was employed in permanent/contract employment or claiming Jobseekers allowance & here are examples of my need to work in varied industriesDawson Media January 2009 to April 2009 Merchandiser at Heathrow Airport landside/airsideI visited the WH Smith sites to ensure newspapers/magazines displayed as specifiedOctober 2008 to January 2009 Bunzl Vending Mobile vending operatorI started at 03:00 & I drove a transit van, cleaned/restocked drink & confectionery vending machines which also included cash collection in offices and hotels around Heathrow AirportPipex Communications February 2007 to June 2007 Customer service agentI logged technical support requestsI provided technical support assistance for Webfusion web hosting and 123-reg domain name managementI Liaised with second & third line technical support to provide updates on technical support requestsWyeth Pharmaceuticals October 2006 to November 2006 Customer services advisor My responsibilities were stock availability and delivery enquiries for Flu vaccinesI liaised with chemists & Health Centres to discuss delivery timescales for their orders



Amazon

• United States
• Software Development
• 700 & Above Employee

• Advanced Level Customer Services Representative

  • Jan 2003 - May 2005

  I was very successful at Amazon especially when the customer required special care and attention to resolve issues. However, the focus on productivity targets and customer satisfaction second I found this very frustrating and unsatisfying. As I learnt to appreciate that by taking time to listen to a customer & investigate provided customer satisfaction on the first contactI provided second line escalation when customer/representative decided supervisor intervention was requiredI Investigated & resolved enquires regarding all products or services offeredI Mentored customer service representativesI provided third line escalation when customer sent correspondence for the attention of managementI investigated & resolved enquiries using ownership, empathy, compensation guidelines & initiative

• Customer Services Representative

  • Nov 2001 - Jan 2003

  I investigated & resolved email/phone enquires regarding all products & services offeredI investigated & resolved enquiries using ownership, empathy, compensation guidelines & initiativeI mentored customer service representatives



Long term & short term contracts

• various

  • Apr 1999 - Sep 2001



Lotus Development

• Software Development
• 1 - 100 Employee

• Customer Support Administrative Assistant

  • Jul 1997 - Apr 1999

  I supported the United Kingdom Business Development Manager.I provided documentation to win a Corporate and Enterprise level support programmeI supported the Lotus Customer Support EMEA (Europe, Middle East and Africa) Marketing Manager. Co-ordinated the production and maintenance of the Lotus Customer Support collateralI was EMEA Region Editor of Lotus Notes Database Lotus Sales ToolsI provided various administrative duties for example booking flights and Hotels for the Lotus Customer Support Department, Lotus Professional Services, Field Support Services, Enterprise Support and the UK technical support call centre. I was focal point for pre sale and post sale enquiries regarding the technical support programmes



RHM Foods

• Sales Administration Data Executive

  • Sep 1994 - Mar 1995

  I co-ordinated the promotion order documents for FMCG & activity to sales managersI Handled enquiries & liaised with the factories to ensure stock available for the promotion start date I co-ordinated the promotion order documents for FMCG & activity to sales managersI Handled enquiries & liaised with the factories to ensure stock available for the promotion start date



Pilkington United Kingdom Limited

• United Kingdom
• Glass, Ceramics and Concrete Manufacturing
• 700 & Above Employee

• Telemarketing Agent

  • May 1994 - Aug 1994

  I cold called the general public over the telephone and face to face to secure appointmentsI deputised for the Marketing Manager I cold called the general public over the telephone and face to face to secure appointmentsI deputised for the Marketing Manager



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Yellow Pages Proofing Co-ordinator

  • May 1992 - Mar 1994

  I co-ordinated up to ten staff to ensure the advertisement proofs for the directories were despatched on time via scanning the proof, stapling a letter and with the proof, inserting these into envelopes by pre-set deadlinesI ensured optimum efficiency achieved at all timesI compiled information on team performance and presented them to management in various formats

• Yellow Pages Customer Services Advisor

  • Oct 1989 - May 1992

  I helped to ensure the advertisement proofs for the directories were despatched on time I assisted customers over the telephone & face to face with enquiries and amendments I advised amendments to artists, checked the proof & despatched to printer by strict pre-set deadlines