Robinson Tellez

IT Specialist at Otte Polo Group
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Contact Information
us****@****om
(386) 825-5501
Location
Managua, Nicaragua, NI
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • French Elementary proficiency

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Credentials

  • Jira Fundamentals Badge
    Otte Polo Group
    Sep, 2023
    - Oct, 2024

Experience

  • Otte Polo Group
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Specialist
      • Apr 2023 - Present

  • Webhelp
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Tech Support Advisor
      • Feb 2023 - Apr 2023

      Focus on email configuration and VoIP. Focus on email configuration and VoIP.

  • ibex
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Supervisor
      • Jun 2021 - Dec 2022

      • In charge of a team with the goal of achieving the proposed metrics for the month. • Constant monitoring of each agent to identify areas of opportunity and create new action plans with the aim of continuous improvement. • Support to each of the agents referring to doubts with the product. • Development of new ideas to improve agent performance and improve production on the floor. • Provide constant feedback and training to the area of operations. • In charge of a team with the goal of achieving the proposed metrics for the month. • Constant monitoring of each agent to identify areas of opportunity and create new action plans with the aim of continuous improvement. • Support to each of the agents referring to doubts with the product. • Development of new ideas to improve agent performance and improve production on the floor. • Provide constant feedback and training to the area of operations.

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Jul 2019 - Jun 2021

      •Analyze problems in order to find solutions. •Guarantee customer orientation •Execution of multiple tasks at the same time, taking into account the fundamental priorities. • Provide support via telephone to various problems. •Document and manage repair tickets for the cases in question. •Analyze problems in order to find solutions. •Guarantee customer orientation •Execution of multiple tasks at the same time, taking into account the fundamental priorities. • Provide support via telephone to various problems. •Document and manage repair tickets for the cases in question.

Education

  • Universidad Martin Lutero
    Engineer's degree, Systems Engineering
    2020 - 2023
  • Universidad Nacional de Ingeniería
    IT and Systems Technician
    2013 - 2015

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