Sr. Business Systems Analyst - Commercial Operations

• Apr 2022 - Present

Assistant Vice President, Cash Management Specialist Supervisor

• Nov 2012 - Present

Supervise a team of six Cash Management Specialists. Responsible for the day to day Cash Management Operations support for commercial banking customers which includes the implementation, training and customer support of all Cash Management services: Business and Commercial online banking, Remote Deposit Capture, ACH Origination, Positive Pay, Lockbox, and Wire Transfer, among other services. I oversee the creation and maintenance of all procedures and processes. Other responsibilities include: ACH origination daily operations which include implementation, support and annual ACH Reviews. Business Resumption Plan maintenance and updates Vendor management on boarding and review Support of merchant services, payroll, business credit card and lockbox vendors Liaison with auditing on all Cash Management audits Work with Cash Management Sales on RFPs and proformas Partner with Legal and Risk teams to ensure bank is in compliance with all rules and regulations including, FDIC, FFIEC and NACHA. Accomplishments: Participation in the successful 2015 bank wide core conversion Promoted from Sr.Cash Management Specialist to Cash Management Specialist Supervisor Successful on-boarding of Payroll processing partner Created/maintain departmental Business Resumption Plan Integral partner in the testing and implementation of new Commercial Online Banking platform With bank-wide core conversion, responsible for learning the PEP+ ACH platform and implementation/support of all ACH Origination customers on the new platform Partnered on a project to introduce SalesForce as the bank's total CRM solution. Create and maintain bank policies for Cash Management products/services. Systems and platforms include but not limited to: PEP+/CNS Payment View Navigator (PEP+ Reporting) ARP/SMS Fiserv Signature and other Core Platforms Total Plus SalesForce Various lockbox platforms Various wire transfer platforms Bottomline Technology Digital Banking Platforms Retail Banking platforms Show less

VP, Sr. Operations Manager

• Sep 1996 - Nov 2012

Lockbox 10/1/10 Promoted to Remote Site Manager, remotely direct the activites of a staff of 60, including one Sr. Operations Manager and one Ops. Manager in the duties below. Also, working took on the duties of a Lockbox Migration Consultant, managing client expections and assisting clients through migrations of their lockbox from one site to another more enhanced site. 1/1/01 - 10/1/10 Directs a staff of 60, across three shifts, including one Sr. Operations Managers, Team Operations Managers, ensure proper training, supervision and adherence to HR, auditing and banking regulations Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Manages performance of entire team including associate development, performance reviews, compensation decisioning and talent planning. Responsible for site's expense management, timely payment of invoices and maintenance contracts. Ensure all Compliance and Risk processes are followed and ensures training delivered on schedule. Directs and delivers all Compliance Training (AML, Code of Ethics, Information Protection) to associates. Plans and directs Spirit Celebrations for site. "Day One" New associate orientation trainer Key Accomplishments Promoted to AVP 2/1/10 Promoted to VP 2/1/11 Show less

Manager

• Jan 1996 - Jan 2001

Wire Transfer Planned and directed the activities of the Domestic Wire Transfer Department, promoted to Department Manager within four years, including promotion to Assistant Vice President. Managed and directed a staff of 20, insuring proper training, work supervision and adherence to HR and auditing policies and bank regulations. Started as Supervisor in Summit Bank Wire Transfer department, promoted to Assistant Manager and then to Department Manager within four years. Creating written procedures and training guides for all processes within department. Key Accomplishments Responsible for all system testing for the Summit Bank wire transfer; All upgrades during this time, including Y2K, were successfully completed, due to partnership with MIS associates. Implemented OFAC (Office of Foreign Asset Control) interdiction software that scanned 100% of daily volume to ensure Bank is compliant with the U.S. Bank Secrecy Act. Interact with MIS personnel to initiate product development and implementations. Responsible for ensuring a seamless migration of all new software upgrades from existing software vendor. Coordinated the creation of four remote business units for processing domestic and international wire transfer resulting in the reduction of five FTEs and savings of $100,000 annually. Received an "Outstanding" rating in each yearly departmental internal audit of the department and audits by Federal Regulators Show less

Assistant Manager

• Sep 1977 - Aug 1996

Wire Transfer Planned and directed the activities of the Wire Transfer Department Managed the bank's Fed Funds Money Desk, calculating fed funds available for the bank to sell or need to purchase to maintain proper reserve requirement balances with the Federal Reserve Bank. Wire Transfer Planned and directed the activities of the Wire Transfer Department Managed the bank's Fed Funds Money Desk, calculating fed funds available for the bank to sell or need to purchase to maintain proper reserve requirement balances with the Federal Reserve Bank.