Experience

Codiant - A YASH Technologies Company

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Business Analyst/Product Owner

  • May 2022 - Present

  Elicit and analyse client requirements, prepare documents (feature list, work breakdown structure, wireframes, flow diagrams), and communicate them to technical personnel. ➢ Build and maintain relationships with project stakeholders. ➢ Develop project documents such as project plans, sprint plans, backlog sheets, user stories, and acceptance criteria. ➢ Ensure smooth project execution by communicating with team leads and stakeholders for timely goal achievement. ➢ Facilitate end-to-end Scrum activities. ➢ Conduct daily scrum calls with the team to track progress and address any issues. ➢ Track velocity and capacity charts using burn-up and burn-down charts as a Scrum Master. ➢ Identify and resolve impediments to ensure effective collaboration among team members. ➢ Collaborate with field personnel to handle project issues. ➢ Prepare presentations to update senior management on project progress and value. ➢ Work on resource augmentation module as a Business Analyst for the client. ➢ Worked on various domains including finance, e-commerce, cosmetic, healthcare, and photo editing software. ➢ Utilize project management tools such as PMS (Codiant's Product), Trello, Asana, and communication/meeting tools like Skype, Slack, and MS Teams. ➢ Possess sound knowledge of Jira tool for BAU work. Show less



GBH TECHNOLOGIES PVT LTD

• Indore, Madhya Pradesh, India

• Business Analyst /Scrum Master

  • Dec 2019 - May 2022

  Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets. ➢ Provide administrative support, including organizing and hosting stakeholder meetings. ➢ Analyse financial data, project budgets, risks, and resource allocation. ➢ Act as the Scrum Master for an IT infrastructure team, applying Scrum principles and practices. ➢ Oversee project development, ensuring efficient task execution and adherence to company standards. ➢ Documentation like: - BRD (Business Requirement Data), Feature list, Proposal (Work Breakdown Structure). ➢ Continuously evaluate projects to ensure compliance with company and Scrum framework standards, budget constraints, and deadlines. ➢ Facilitate daily scrum meetings. ➢ Document project details such as project plans, project scope, sprint plans, product backlog, and velocity charts. ➢ Demonstrate strong interpersonal and multitasking skills Manage end-to-end Scrum activities Show less



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst/Scrum Master

  • Aug 2017 - Nov 2019

  ➢ Engage in client meetings, propose solutions, manage stakeholder expectations, and participate in requirement discussions. ➢ Manage and implement projects, interacting with project officials regarding project scope. ➢ Take end-to-end responsibility for implementing new products across client network sites. ➢ Possess knowledge of the ITIL and Agile framework. ➢ Coordinate QA/UAT with project managers and release/QA engineers. ➢ Gather requirements during the pre-sales phase, working closely with clients and internal business teams. ➢ Requirement Gathering and Analysis: • Eliciting, documenting, and analysing business requirements from stakeholders. • Conducting interviews, workshops, and meetings to gather requirements. • Defining and documenting business processes, use cases, and user stories. ➢ Documentation and Communication ➢ Assist in the deployment and implementation of new products and services for clients. ➢ Communicate implementation details to clients' senior management. ➢ Achieve quality and performance targets according to SLA. ➢ Facilitate daily scrum meetings and scrum events. ➢ Assign projects or tasks to implementation engineers and ensure timely completion. ➢ Understand client functional requirements and interface with technical teams to provide solutions. ➢ Possess sound knowledge of SNOW (Service Now) BAU work. Show less



Infosys BPM

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Process specialist/ Project Manager

  • Jul 2015 - Sep 2017

  ➢ Manage end-to-end responsibility for implementing changes on client network sites as a Change Manager. ➢ Coordinate with the client's Network Engineering team to analyze change impacts and raise RFCs. ➢ Represent planned changes in CAB meetings, explaining technical aspects and providing relevant information. ➢ Creating functional and non-functional requirement documents. ➢ Developing business requirement documents (BRDs), use case documents, and user stories. ➢ Collaborating with stakeholders, development teams, and subject matter experts. ➢ Facilitating effective communication and ensuring alignment between business and technical teams. ➢ Business Process Improvement: • Analysing current business processes and identifying areas for improvement. Recommending and implementing process enhancements for increased efficiency. • Conducting gap analysis and proposing solutions to bridge identified gaps. • Schedule meetings, send agendas, and maintain tracking dashboards. • Coordinate with onsite resources, windows/server support, and security Show less



AXA Gulf

• United Arab Emirates
• Insurance
• 300 - 400 Employee

• Account Specialist/Project Coordinator

  • Nov 2011 - Oct 2013

  ➢ Participate in monthly, quarterly, and year-end closings. ➢ Seek client acceptance upon completion of milestones. ➢ Host weekly client and stakeholder calls. ➢ Prepare weekly collection reports based on payments, revenue, and receivables. ➢ Manage broker accounts to ensure compliance with credit terms. ➢ Achieve quality and performance targets as per SLA. ➢ Continuous Improvement ➢ Keeping up-to-date with industry trends, best practices, and emerging technologies. ➢ Seeking opportunities for personal and professional growth. ➢ Actively participating in knowledge sharing and process improvement initiatives. ➢ Stakeholder Communication and Reporting: • Facilitating effective communication between project team members and stakeholders. • Preparing and distributing project status reports, meeting minutes, and documentation. • Escalating issues and risks to project managers or relevant stakeholders Show less



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success Associate

  • Jul 2010 - Aug 2011

  ➢ Handle internal and external communication. ➢ Receive and control the flow of documents within the company and to various clients. ➢ Engaging with stakeholders to understand their needs, expectations, and priorities. ➢ Managing stakeholder relationships and addressing their concerns. ➢ Presenting project updates and findings to stakeholders ➢ Handle internal and external communication. ➢ Receive and control the flow of documents within the company and to various clients. ➢ Engaging with stakeholders to understand their needs, expectations, and priorities. ➢ Managing stakeholder relationships and addressing their concerns. ➢ Presenting project updates and findings to stakeholders



Essar Telecom Infrastructure Pvt. Ltd.

• India
• Telecommunications
• 1 - 100 Employee

• Sales Associate

  • Jan 2008 - Jul 2010

  • Working with ESSAR Telecom Retail Ltd as Sales Associate. • Taking care of complete stock available in warehouse and Ensure to achieve quality parameters and quality service. • Acknowledging needs of Handsets Accessories and connections. • Maintaining availability of stock and looking for demand from different mobile stores • According to the requirement making purchase order (P.O) and delivering to the respected locations. • Handling DOA and DAP Handsets. (dead after purchasing) • Taking care of sales and data records. Show less