Experience

integraSoft, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Client Support Specialist

  • Jul 2021 - Present

  • Spearheaded the management of Customer Experience and Tech Support for multiple SaaS products (e-Commerce, ERP, WMS, Rental, Mobile) to ensure customer satisfaction. • Established and maintained customer accounts, while building strong relationships as a responsive point of contact who utilized various communication methods. • Identified specific customer needs through effective communication, and collaborated with internal resources to resolve problems or concerns. • Created comprehensive support documentation, including both internal and customer-facing materials in the form of step-by-step videos and/or written instructions. • Effectively managed a high volume of Project Management tasks in a fast-paced environment, ensuring that all tasks were seen through to completion. • Supervised a large number of Zendesk support tickets, addressing multiple topics and providing effective solutions. • Managed challenging customer interactions with a goal of achieving a positive outcome and ensuring customer satisfaction. • Provided valuable training to customers on software features, enabling them to maximize feature capability and improve their overall user experience. • Identified potential cross-selling opportunities and referred them to appropriate internal resources. • Demonstrated proficiency in the daily use of XShell, PowerTerm and MySQL. Show less



Tulip Bloom

• Owner / Operator

  • Jun 2015 - Jun 2021

  • Successfully managed the day-to-day operations of an e-commerce business on Shopify, ensuring smooth and efficient operations. • Engaged with customers to provide mentorship and guidance to help them build brands and websites that aligned with their vision and needs. • Built strong relationships with multiple vendors both domestically and internationally to ensure a steady supply of quality products. • Oversaw a Facebook group consisting of fellow entrepreneurs and customers, using it as a platform to mentor and brainstorm with them on brand and website building. • Effectively promoted products on various channels including social media, e-mail, word of mouth, and online ad campaigns, resulting in increased brand awareness and sales. • Curated a collection of logos, graphics, and design elements to build a cohesive brand image and support effective marketing campaigns. • Thoroughly evaluated metrics related to SEO and marketing campaigns to ensure optimal performance and achieve business objectives. • Managed inventory of over 2,000 products across multiple channels to ensure accuracy and timely restocking. Show less



TBK Bank, SSB

• United States
• Financial Services
• 200 - 300 Employee

• Loan Operations Specialist

  • 2014 - 2016

  • Utilized multiple computer programs to accurately research and input loan information, minimizing errors and ensuring data accuracy. • Demonstrated advanced proficiency in the use of the Fiserv ERP, streamlining loan processing and increasing productivity. • Consistently completed and submitted several daily reports related to property tax and paid loan collateral, providing accurate and up-to-date information to internal stakeholders. • Responded promptly to task requests and ensured that all tasks were completed prior to their respective deadlines, maintaining high levels of efficiency and productivity. • Processed payments from customers, ensuring that all payments were applied correctly to their loans, while maintaining data accuracy. • Managed the finalization of paid off loans and ensured that all relevant documents were forwarded to their appropriate location, ensuring compliance with company policies and regulations. Show less