Experience

Palm Beach Veterinary Specialists

• Veterinary
• 1 - 100 Employee

• Administrator/ Client Service Specialist

  • Oct 2014 - Present

  Hard working, self starter, great attention to detail with passion and drive for success. Manage Client Service department made up of ten receptionists. Responsible for training of new employees to highest standard of customer service. Manage daily bank reconciliation. Accounts Receivable Establish, monitor and enforce financial policies and procedures. Co-facilitate grief counseling group twice monthly for clientele. Assist clients with any problems that arise to ensure client and patient are completely satisfied with their experience.



Tufts Cummings School of Veterinary Medicine

• United States
• Higher Education
• 1 - 100 Employee

• Client Liaison / Admit Discharge Secretary

  • Oct 2000 - Oct 2014

  Manage Liaison services for 14 different specialty departments- establishing schedules, scheduling client appointments, assisting doctors with client communications.Operate a switchboard and multi-line phone for busy emergency animal hospital.Assist clients with customer service issues, return phone calls and respond quickly to messages.Maintain patient records and vaccine information, contact owners in a timely manner regarding necessary treatments and checkups.Create and edit patient records, organize filing system with medical records.Process the admission and discharge of emergency patients and daily appointments at from desk.Input accounting data into client invoices, process payments, collaborate with accounting department.Fax numerous documents daily to referring veterinarians. Assist radiology by filling and purging radiographs, proofreading radiology professional reports.Extensive Client Service training.

• Central Supply Technician

  • Jul 2000 - Oct 2000

  Filled daily internal hospital stock orders in pharmacy.Recorded stock as needed on weekly basis.Work with vendors to ensure efficient transactions/orders.