Experience

6thStreet.com

• United Arab Emirates
• Retail
• 200 - 300 Employee

• E commerce Customer Happiness Agent, 6TH STREET Apparel Group

  • Aug 2020 - Present

  • Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid, and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution



Apparel Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Senior Sales Assistant

  • Oct 2015 - Present

  Achievements • Assist customers with requests in store and on the phone • Demonstrate knowledge of products and services to customers • Greet customers in a friendly and polite manner • Keep an eye on inventory levels and restock shelves as needed • Educate customers about current promotions and advertisements • Ring up customers at the cash register, take payments, and issue receipts • Stamp, mark, and tag prices on merchandise • Contribute to team's daily sales goals Achievements • Assist customers with requests in store and on the phone • Demonstrate knowledge of products and services to customers • Greet customers in a friendly and polite manner • Keep an eye on inventory levels and restock shelves as needed • Educate customers about current promotions and advertisements • Ring up customers at the cash register, take payments, and issue receipts • Stamp, mark, and tag prices on merchandise • Contribute to team's daily sales goals