Robin Shults
Customer Service Specialist at City of Murphy, Tx- Claim this Profile
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Bio
Credentials
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Waster in Place, Train the Trainer
Keep Texas BeautifulOct, 2019- Sep, 2024 -
Permit Technician
International Code CouncilApr, 2018- Sep, 2024 -
Texas Teacher Certificate, Elementary Self-Contained
State of TexasMay, 1999- Sep, 2024
Experience
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City of Murphy, Tx
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United States
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Government Administration
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1 - 100 Employee
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Customer Service Specialist
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Aug 2017 - Present
• Streamlined building permit issuance by reducing redundancy of record keeping and coordinating communication among five departments • Standardized external email communication with the creation of response templates thereby reducing reply time • Utilized multitasking abilities to effectively manage email response and call returns while simultaneously working face to face with residents and contractors at the customer service counter • Streamlined building permit issuance by reducing redundancy of record keeping and coordinating communication among five departments • Standardized external email communication with the creation of response templates thereby reducing reply time • Utilized multitasking abilities to effectively manage email response and call returns while simultaneously working face to face with residents and contractors at the customer service counter
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Perot Museum of Nature and Science
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United States
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Museums, Historical Sites, and Zoos
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100 - 200 Employee
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Sales Manager
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2012 - 2014
• Built the Family Adventures department from the ground up based on best practices from the top museums around the country • Wrote training materials to standardize the hiring and on-boarding process for all staff for three program areas • Consistently exceeded expected revenue through innovative marketing tactics and cultivating a positive image within the community • Built the Family Adventures department from the ground up based on best practices from the top museums around the country • Wrote training materials to standardize the hiring and on-boarding process for all staff for three program areas • Consistently exceeded expected revenue through innovative marketing tactics and cultivating a positive image within the community
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Museum of Nature and Science
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United States
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Museums, Historical Sites, and Zoos
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100 - 200 Employee
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Event Coordinator
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2008 - 2012
• Managed sleepover events for 200+ participants multiple times a month. Responsibilities included planning rotating activities, managing outside vendors, and scheduling volunteers, educators and security officers • Creatively found ways to use limited, aging spaces in new ways that kept the paying public coming back year after year to celebrate with museum birthday parties • Managed sleepover events for 200+ participants multiple times a month. Responsibilities included planning rotating activities, managing outside vendors, and scheduling volunteers, educators and security officers • Creatively found ways to use limited, aging spaces in new ways that kept the paying public coming back year after year to celebrate with museum birthday parties
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Dallas Museum of Natural History
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Outreach Coordinator
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2001 - 2008
• At the request of ArtsPartners, researched and developed the curriculum for two residency programs on archaeology and paleontology. Each residency was TEKS aligned and included materials for three days of lessons • Used computer software to design marketing materials on a tight budget to reach school audiences outside of Dallas ISD • Worked with peers to construct hands-on, minds-on workshops for the Fair Park Educators Open House. This event saw over 500 educators from districts all over North Texas during this annual one day event
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Education
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University of North Texas
Bachelor's degree, Multi/Interdisciplinary Studies
Community
