Experience

PrintStop India

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Relationship Executive

  • Jan 2023 - Present

  Manage client relationships: Build and maintain strong relationships with clients, understand their needs and preferences, and communicate effectively to ensure their satisfaction. Coordinate with internal teams: Collaborate with production, design, and sales teams to ensure seamless execution of projects and delivery of high-quality products and services. Provide exceptional customer service: Respond promptly to client inquiries, provide accurate information, and address concerns in a timely and professional manner. Troubleshoot issues: Identify and resolve any issues or problems that arise during the project lifecycle, and ensure that clients are updated on the status of their projects. Ensure client satisfaction: Monitor client satisfaction levels, gather feedback, and implement improvements to enhance the overall client experience. Manage project timelines: Ensure that project timelines are met and communicate any delays or issues to the client and internal teams. Prepare reports: Collect and analyze data to prepare reports on project performance, client feedback, and other metrics. Show less


Kuvera.in
• India
• Financial Services
• 1 - 100 Employee
• Analyst

  • Sep 2021 - Jan 2023


Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sr. CSA

  • Aug 2020 - Sep 2021

  Technical Support Engineer responsibilities resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.Diagnose and troubleshoot software and hardware problems. 1.Research and identify solutions to software and hardware issues 2. Diagnose and troubleshoot technical issues, including account setup and network configuration 3.Ask customers targeted questions to quickly understand the root of the problem 4.Track computer system issues through to resolution, within agreed time limits 5.Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue 6.Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) 7.Provide prompt and accurate feedback to customers 8.Refer to internal database or external resources to provide accurate tech solutions 9.Ensure all issues are properly logged Prioritize and manage several open issues at one time. 10.Follow up with clients to ensure their IT systems are fully functional after troubleshooting 11.Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals 12.Maintain jovial relationships with clients Show less



BookMyShow

• Entertainment Providers
• 700 & Above Employee

• Customer Service Representative

  • Jun 2018 - May 2020

  Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations,