Robin Settles
Admittance Counselor at Hebrew Home of Greater Washington- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Stephanie Gootee RN, MSN, MBA
Not only was Robin an admissions counselor, but she was the friendly face of the front desk of the Wasserman building on many days as well. Robin was always extremely professional, pleasant and helpful to the multitude of visitors at the front desk, not to mention the numerous incoming calls. When Robin was working in the admissions office and I needed information on a patient of mine who was in the hospital, or one who was referred for admission to my unit, I could always count on Robin to get just the information I needed, efficiently, and with a pleasant attitude. I looked forward to the days when I had the opportunity to work with Robin in either of her roles; she is a true asset to the Hebrew Home of Greater Washington!
Stephanie Gootee RN, MSN, MBA
Not only was Robin an admissions counselor, but she was the friendly face of the front desk of the Wasserman building on many days as well. Robin was always extremely professional, pleasant and helpful to the multitude of visitors at the front desk, not to mention the numerous incoming calls. When Robin was working in the admissions office and I needed information on a patient of mine who was in the hospital, or one who was referred for admission to my unit, I could always count on Robin to get just the information I needed, efficiently, and with a pleasant attitude. I looked forward to the days when I had the opportunity to work with Robin in either of her roles; she is a true asset to the Hebrew Home of Greater Washington!
Stephanie Gootee RN, MSN, MBA
Not only was Robin an admissions counselor, but she was the friendly face of the front desk of the Wasserman building on many days as well. Robin was always extremely professional, pleasant and helpful to the multitude of visitors at the front desk, not to mention the numerous incoming calls. When Robin was working in the admissions office and I needed information on a patient of mine who was in the hospital, or one who was referred for admission to my unit, I could always count on Robin to get just the information I needed, efficiently, and with a pleasant attitude. I looked forward to the days when I had the opportunity to work with Robin in either of her roles; she is a true asset to the Hebrew Home of Greater Washington!
Stephanie Gootee RN, MSN, MBA
Not only was Robin an admissions counselor, but she was the friendly face of the front desk of the Wasserman building on many days as well. Robin was always extremely professional, pleasant and helpful to the multitude of visitors at the front desk, not to mention the numerous incoming calls. When Robin was working in the admissions office and I needed information on a patient of mine who was in the hospital, or one who was referred for admission to my unit, I could always count on Robin to get just the information I needed, efficiently, and with a pleasant attitude. I looked forward to the days when I had the opportunity to work with Robin in either of her roles; she is a true asset to the Hebrew Home of Greater Washington!
Experience
-
Charles E. Smith Life Communities
-
United States
-
Hospitals and Health Care
-
100 - 200 Employee
-
Admittance Counselor
-
Dec 2008 - Present
Admit seniors to the the facility for short-term rehabilitation. Work with families, social workers and facility clinical liaisons to admit seniors. Verify insurance for admission and give tours of the facility. Manage the admissions department on the weekend as the sole admissions counselor to admit seniors for rehabilitation.
-
-
Admittance Counselor
-
Jan 2008 - Present
3-Star Skilled Nursing Home Facility with on-site physicians, providing expert short- and long-term care to over 1,000 residents and about 1,000 users of rehabilitation services each year. 70 person sales force.Admittance CounselorSales Increase census activities through collaborative liaison with key internal departments and external entities: hospital social workers and case managers, physicians, nursing department, front desk and rehab services.Alert area hospitals of short-term rehabilitation availability, by effective use of clinical relationships and company-generated materials. Keep current on Hebrew Home Admissions services. Use community relations strategic initiatives to encourage walk-in tours for family members.Increase medical referral and admissions effectiveness by adherence to same day time management guidelines. Maintain log of referrals for external sales activities. Measure results for census and marketing, determine industry marketplace for continuous product replenishment. OrganizingProcess medical referrals; verify medicare insurance and patient personal background information.Use collaborative efforts as team player focused on training processes to work cross-functionally on problem accounts.Customer RelationshipsAnswer telephone and respond to inquiries about facility. Establish strong work relationships with Hebrew Home clinical liaisons and family members. Emphasize education of facility services to family members for proactive care of patient. Visit new admissions within 24 hours, ensured completed admissions forms. Show less
-
-
Front Desk Receptionist
-
Dec 2008 - Jan 2011
-
-
-
Bernan Associates
-
Book and Periodical Publishing
-
1 - 100 Employee
-
Senior Acquisition Specialist
-
May 1989 - Feb 2008
Managed vendor relationships between book distributor and publisher, such as the International Monetary Fund and the United Nations. Processed order fulfillment and maintained inventory. Initiated and conducted site visits. Experienced working across diverse workforce. Independent decision making to determine priorities, meet deadlines for order fulfillment, financial department and vendor reconciliation. Leadership expertise in Director's absence for executive level management. Trainer for employee staff on operations flow, editing marketing promotional materials for new marketing and business development. Show less
-
-
Senior Acquisition Specialist
-
Jan 1989 - Jan 2008
Managed vendor relationships between book distributor and publisher, such as the International Monetary Fund, and the United Nations. Processed order fulfillment and maintained inventory. Initiated and conducted site visits. Experienced working across a diverse workforce. Utilized independent decision-making skills to determine priorities and meet deadlines for order fulfillment. Assisted financial department on vendor statement reconciliation. Had occasional distribution responsibilities to the Distribution Director, demonstrating leadership expertise and generating daily and weekly reports for executive level management.Led employees, trained staff on process flow for daily operations in Acquisitions. Established key guidelines for product knowledge, assisted marketing in editing promotional materials for new marketing and business development. Show less
-
-
Education
-
2003 - 2006
University of Phoenix
MBA/HRM, School of Business and Management -
2006 School of Business Management, University of Phoenix Online
MBA/HRM, Masters of Business Administration, Human Resource Management -
School of Professional Studies, Trinity University
BA, Human Relations
Community
